SimplyAI provides a voice AI platform that deploys speech‑to‑speech agents across telephone, web chat, email and other contact channels, enabling real‑time natural language handling of bookings, payments and inquiries. The agents integrate directly with existing enterprise systems such as CRM, ERP, ITSM, billing and Microsoft 365 via a plug‑and‑play framework, eliminating the need for costly system overhauls. Telecom operators can host the solution at scale, offering their enterprise customers automated inbound voice interactions with ultra‑low latency and secure data handling.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses and telecom service providers often struggle with missed calls, long hold times, and the need to manually integrate voice automation into existing enterprise systems, leading to lost revenue and poor customer experience.
Solution
SimplyAI offers a voice AI platform that deploys speech‑to‑speech agents across telephone, web chat, email, and other contact channels. The agents understand natural language in real time, handling bookings, payments, and inquiries without requiring a complete system overhaul. By connecting directly to CRM, ERP, ITSM, billing, and productivity suites such as Microsoft 365, the platform provides up‑to‑date knowledge from SharePoint, Google Drive, or any open API. All interactions are processed with ultra‑low latency, delivering human‑like conversations that reduce hold times and capture every call opportunity. The solution is delivered as a hosted extension that telecom operators can provision for their enterprise customers at scale.
Target Audience
Primary customers are telecom service providers, VoIP and PBX operators, and large enterprises that need to automate inbound voice interactions while preserving existing IT investments.
Features
- Speech‑to‑speech conversational AI with ultra‑low latency, supporting diverse accents and background noise
- Plug‑and‑play integration with VoIP, SIP, PBX, web chat, email, and major enterprise systems (CRM, ERP, ITSM, billing, Microsoft 365)
- Secure data ingestion from SharePoint, Google Drive, OneDrive, Dropbox, with real‑time sync and granular access controls
- Continuous knowledge updates without retraining; agents reference the latest documents, PDFs, spreadsheets, and other formats
- Full encryption in transit and at rest; public LLMs never access customer files, and data can be set to expire automatically
- Open API framework allowing connection to any custom service or third‑party API
- Scalable deployment model for telecom operators to offer voice AI as a value‑added service to their business clients