About Simplr

Simplr utilizes a combination of AI, chatbots, and human agents to enhance customer experience by providing real-time support and efficient claim processing for tech repairs. This approach replaces traditional business process outsourcing (BPO) models, addressing the need for faster and more reliable tech assistance.

```xml <problem> Traditional methods of tech support and repair claims often involve lengthy processes and delays, leading to customer frustration and dissatisfaction. Existing business process outsourcing (BPO) models may lack the speed and reliability needed to efficiently resolve tech-related issues. </problem> <solution> Asurion offers an integrated platform that combines AI-powered chatbots and human agents to provide real-time tech support and streamlined claim processing for electronic devices. The platform facilitates quick initiation and tracking of claims, along with options for screen repairs, battery checks, and expert installation assistance. By offering comprehensive tech care plans and expert support, Asurion aims to minimize downtime and ensure customer satisfaction. </solution> <features> - AI-driven chatbots for instant support and issue diagnosis - Real-time claim initiation and tracking - Options for same-day screen repair services - Comprehensive tech care plans covering various devices and appliances - Access to expert tech support for troubleshooting and device setup - Discounted expert installation services for home tech - Free tech recycling program for eligible devices - Physical store locations (uBreakiFix by Asurion) for repairs, setups, and accessories </features> <target_audience> Asurion's primary customers include individuals and families seeking protection and support for their electronic devices and appliances, as well as businesses offering device protection plans to their customers (e.g., mobile carriers, retailers). </target_audience> ```

What does Simplr do?

Where is Simplr located?

Simplr is based in Nashville, United States.

When was Simplr founded?

Simplr was founded in 2017.

Location

Nashville, United States

Founded

2017

Employees

16211 employees

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Simplr

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Executive Summary

simplr.ai 50K+

Crunchbase

Founded 2017 – Nashville, United States

Funding

No funding information available.

Team (1000+)

No team information available.

Company Description

Problem

Traditional methods of tech support and repair claims often involve lengthy processes and delays, leading to customer frustration and dissatisfaction. Existing business process outsourcing (BPO) models may lack the speed and reliability needed to efficiently resolve tech-related issues.

Solution

Asurion offers an integrated platform that combines AI-powered chatbots and human agents to provide real-time tech support and streamlined claim processing for electronic devices. The platform facilitates quick initiation and tracking of claims, along with options for screen repairs, battery checks, and expert installation assistance. By offering comprehensive tech care plans and expert support, Asurion aims to minimize downtime and ensure customer satisfaction.

Features

AI-driven chatbots for instant support and issue diagnosis

Real-time claim initiation and tracking

Options for same-day screen repair services

Comprehensive tech care plans covering various devices and appliances

Access to expert tech support for troubleshooting and device setup

Discounted expert installation services for home tech

Free tech recycling program for eligible devices

Physical store locations (uBreakiFix by Asurion) for repairs, setups, and accessories

Target Audience

Asurion's primary customers include individuals and families seeking protection and support for their electronic devices and appliances, as well as businesses offering device protection plans to their customers (e.g., mobile carriers, retailers).