Trevor Clark
Founder & CEO of ShyftOff
ShyftOff
ShyftOff is a gig-powered contact center platform that connects businesses with flexible, US-based agents, allowing for staffing in 30-minute shifts to meet fluctuating demand. This model reduces operating costs by 35% while enhancing customer support quality through motivated agents who are trained to meet performance metrics.
- Enterprise Software
- HR Technology
- Software Only
Updated 7 months ago
Funding
Funding not disclosed
Funding rounds are not available yet.
Founders
Product
Problem
Traditional contact centers struggle with rigid scheduling, leading to agent burnout, high turnover, and difficulty meeting fluctuating demand. This results in increased operating costs and potentially lower customer support quality.
Solution
ShyftOff offers a gig-powered contact center platform that connects businesses with a network of flexible, US-based agents. This model allows for staffing in 30-minute increments, enabling businesses to precisely match staffing levels to real-time demand. By providing agents with greater flexibility and autonomy, ShyftOff aims to improve agent satisfaction and performance, ultimately leading to better customer experiences and reduced operating costs for businesses. The platform eliminates shrinkage by ensuring payment only for productive time.
Target Audience
ShyftOff primarily targets high-growth startups, large enterprises, and BPOs seeking to optimize their contact center operations and reduce costs.
Features
- Access to a network of US-based, trained customer support agents
- Staffing flexibility with 30-minute shift increments
- Performance-based incentives to ensure agents meet or exceed KPIs
- Elimination of shrinkage, paying only for productive agent time
- Support for startups, enterprises, and Business Process Outsourcers (BPOs)