About ShyftOff

ShyftOff is a gig-powered contact center platform that connects businesses with flexible, US-based agents, allowing for staffing in 30-minute shifts to meet fluctuating demand. This model reduces operating costs by 35% while enhancing customer support quality through motivated agents who are trained to meet performance metrics.

```xml <problem> Traditional contact centers struggle with rigid scheduling, leading to agent burnout, high turnover, and difficulty meeting fluctuating demand. This results in increased operating costs and potentially lower customer support quality. </problem> <solution> ShyftOff offers a gig-powered contact center platform that connects businesses with a network of flexible, US-based agents. This model allows for staffing in 30-minute increments, enabling businesses to precisely match staffing levels to real-time demand. By providing agents with greater flexibility and autonomy, ShyftOff aims to improve agent satisfaction and performance, ultimately leading to better customer experiences and reduced operating costs for businesses. The platform eliminates shrinkage by ensuring payment only for productive time. </solution> <features> - Access to a network of US-based, trained customer support agents - Staffing flexibility with 30-minute shift increments - Performance-based incentives to ensure agents meet or exceed KPIs - Elimination of shrinkage, paying only for productive agent time - Support for startups, enterprises, and Business Process Outsourcers (BPOs) </features> <target_audience> ShyftOff primarily targets high-growth startups, large enterprises, and BPOs seeking to optimize their contact center operations and reduce costs. </target_audience> <revenue_model> ShyftOff generates revenue by charging clients for the productive time of the agents utilized through the platform. The company claims clients can save 35% on operating costs. </revenue_model> ```

What does ShyftOff do?

Where is ShyftOff located?

ShyftOff is based in Tampa, United States.

When was ShyftOff founded?

ShyftOff was founded in 2020.

Location

Tampa, United States

Founded

2020

Employees

117 employees

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ShyftOff

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Executive Summary

shyftoff.com 2K+

Crunchbase

Founded 2020 – Tampa, United States

Funding

No funding information available.

Team (100+)

No team information available.

Company Description

Problem

Traditional contact centers struggle with rigid scheduling, leading to agent burnout, high turnover, and difficulty meeting fluctuating demand. This results in increased operating costs and potentially lower customer support quality.

Solution

ShyftOff offers a gig-powered contact center platform that connects businesses with a network of flexible, US-based agents. This model allows for staffing in 30-minute increments, enabling businesses to precisely match staffing levels to real-time demand. By providing agents with greater flexibility and autonomy, ShyftOff aims to improve agent satisfaction and performance, ultimately leading to better customer experiences and reduced operating costs for businesses. The platform eliminates shrinkage by ensuring payment only for productive time.

Features

Access to a network of US-based, trained customer support agents

Staffing flexibility with 30-minute shift increments

Performance-based incentives to ensure agents meet or exceed KPIs

Elimination of shrinkage, paying only for productive agent time

Support for startups, enterprises, and Business Process Outsourcers (BPOs)

Target Audience

ShyftOff primarily targets high-growth startups, large enterprises, and BPOs seeking to optimize their contact center operations and reduce costs.

Revenue Model

ShyftOff generates revenue by charging clients for the productive time of the agents utilized through the platform. The company claims clients can save 35% on operating costs.