Shop & Smile POS is a cloud-native point-of-sale platform that unifies product catalog, inventory, purchase orders, CRM, loyalty and financial reporting in a single web dashboard. It supports branded terminals and mobile devices with offline-first operation, real-time stock synchronization, and role-based multi-store management. Built-in analytics deliver per-store, employee and product profit metrics to help retailers optimize operations.
Funding
Funding not disclosed
Founders
Product
Problem
Retail operators often rely on disparate tools for sales processing, inventory tracking, supplier ordering, and customer loyalty, leading to data silos, manual reconciliation, and errors that hinder efficient store management and growth. Multi‑store businesses especially face challenges synchronizing stock levels and staff permissions across locations, while offline connectivity can interrupt sales transactions. These inefficiencies increase operational costs and reduce the ability to make data‑driven decisions.
Solution
Shop & Smile POS delivers a cloud‑native point‑of‑sale platform that consolidates product catalogues, inventory, purchase orders, customer relationship management, and financial reporting into a single web dashboard. The system supports both branded POS terminals and mobile devices, enabling sales to continue offline with automatic background synchronization once connectivity is restored. Real‑time inventory updates capture every sale, return, transfer, and stock adjustment, while integrated supplier workflows streamline order creation, receipt, and balance tracking. Built‑in loyalty and CRM features let retailers capture shopper profiles, award points, and redeem rewards at checkout without additional software. Role‑based access controls and multi‑store configuration allow owners to provision staff accounts, assign permissions, and launch new locations in minutes. Comprehensive analytics provide per‑store, per‑employee, and per‑product profit metrics, supporting continuous optimization and scaling.
Target Audience
The platform is aimed at small to mid‑size retail owners and multi‑location operators who need an integrated POS, inventory, and loyalty solution to streamline daily operations and scale profitably.
Features
- Real‑time inventory engine that logs sales, refunds, transfers, counts, and price history across all stores
- End‑to‑end purchase order management with draft, partial receipt, cancellation, and outstanding balance tracking
- Integrated customer CRM and flexible loyalty program that records visits, spend, and points redeemable at checkout
- Multi‑payment acceptance (cash, card, mobile money, bank transfer, coupons, loyalty points) with optional payment plans and debt monitoring
- Multi‑store and multi‑team administration with role‑based permissions, device IDs, and rapid staff onboarding via PIN or username
- Offline‑first architecture using background workers to keep registers operational without internet, syncing automatically when online
- Built‑in cash‑control tools for shift opening/closing, variance reconciliation, and X/Z report generation
- Web‑based analytics suite delivering gross sales, discounts, expenses, margins, and profit snapshots per store, employee, and product