Provides an integrated CRM platform tailored for auto repair shops, combining online booking, AI-powered customer communication, and automated review generation. It streamlines operations by consolidating multiple tools into a single system, increasing appointment bookings, customer retention, and shop revenue while reducing reliance on fragmented software solutions.
Funding
$5.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
OFounders
Product
Problem
Auto repair shops often struggle with fragmented software solutions, leading to inefficiencies in customer relationship management, online booking, and review generation. Managing multiple platforms increases administrative overhead and hinders a cohesive customer experience.
Solution
Shopgenie provides an integrated CRM platform tailored for auto repair shops, consolidating online booking, customer communication, and automated review generation into a single system. The platform streamlines operations by unifying these tools, aiming to increase appointment bookings, improve customer retention, and boost shop revenue. Shopgenie's integrated approach reduces the need for disparate software solutions, creating a more efficient and user-friendly experience for both shop staff and customers. The system includes features like an intelligent phone system and AI-powered assistance to further optimize shop operations and customer interactions.
Target Audience
The primary target audience consists of auto repair shop owners and service managers seeking to streamline operations, improve customer engagement, and increase revenue through an integrated software solution.
Features
- Online booking tool for automated appointment scheduling
- Customer Relationship Management (CRM) to manage customer interactions and data
- Website builder optimized for increased car count and online visibility
- Automated review generation to improve online reputation
- Intelligent phone system designed for auto repair shop communication
- Integrated calendar for managing shop availability and appointments
- Jasmine AI, an AI-powered assistant to save service advisors time
- Integration with major Shop Management Systems (SMS)
- Omni-channel inbox for centralized customer communication
- AI-powered call scoring for coaching front desk staff