Sway is a tech‑enabled logistics platform for e‑commerce brands that provides premium same‑day and next‑day deliveries with live two‑way SMS communication, proof‑of‑delivery signatures, and flexible delivery windows—all at a cost lower than traditional ground shipping. It also offers box‑less, label‑less doorstep return pickups, reducing freight costs, cycle time, and waste while increasing repeat purchase rates and customer loyalty.
Funding
$25.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Online retailers often struggle with costly, slow, and opaque delivery and return processes that damage brand perception, increase freight expenses, and lead to high rates of missed or unsatisfied returns (WISMR).
Solution
Sway provides a tech-enabled logistics platform that offers premium same‑day and next‑day deliveries with live two‑way SMS communication between shoppers and drivers, ensuring transparent, on‑time delivery at a cost lower than traditional ground shipping. For returns, Sway enables box‑less, label‑less doorstep pickups, eliminating the need for customers to print labels or visit drop‑off locations. The service integrates delivery windows, proof‑of‑delivery signatures, and real‑time tracking to protect brand reputation, while its streamlined return workflow reduces freight costs, cycle time, and waste, driving higher repeat purchase rates and customer loyalty.
Target Audience
Primary customers are e‑commerce brands and online retailers seeking to improve delivery reliability, reduce logistics costs, and enhance post‑purchase experiences for their shoppers.
Features
- Same‑day, next‑day and scheduled premium delivery options with 98.9% on‑time delivery performance
- Live two‑way SMS chat with drivers for real‑time updates and direct shopper communication
- Box‑less, label‑less doorstep return pickups that require no printing or packaging from the customer
- Proof‑of‑delivery (POD) and signature capture to verify successful deliveries
- 7‑day‑a‑week service with flexible delivery windows to accommodate shopper schedules
- Integrated analytics showing reductions in freight cost, WISMR, and cycle time