Cavalry offers an AI-powered support platform for e‑commerce retailers that automatically classifies and resolves post‑purchase tickets—refunds, replacements, promo codes, and shipping issues—while applying each brand’s tone and policy rules. The solution integrates via APIs with Shopify, Magento, BigCommerce and custom systems, and provides a real‑time dashboard and weekly CX intelligence reports to monitor automation rates and identify friction points.
Funding
$2.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
E‑commerce businesses face a high volume of repetitive support tickets—refunds, replacements, promo‑code issues, and shipping problems—that require human agents, leading to long response times, inconsistent brand voice, and elevated operational costs.
Solution
Cavalry provides an AI‑driven support agent that ingests a ticket, classifies the issue, and executes the full resolution workflow without human hand‑offs. The platform reproduces each brand’s tone, empathy, and policy rules, enabling automated refunds, replacements, promo‑code applications, and inventory suggestions. All interactions are logged in an audit‑ready trail and exposed via a web dashboard where managers can monitor automation rates and performance metrics. A weekly CX Intelligence Report automatically extracts insights from ticket data, surfacing product defects, shipping trends, and policy friction points for proactive improvement. The solution integrates via APIs and native connectors to major e‑commerce stacks, scaling to handle peak seasonal volumes while maintaining a consistent customer experience.
Target Audience
The primary customers are direct‑to‑consumer e‑commerce brands and online retailers that handle large volumes of post‑purchase support inquiries and seek to reduce manual workload while preserving brand consistency.
Features
- End‑to‑end ticket automation: classification, action execution, and confirmation within a single AI session
- Brand‑voice engine that applies custom tone, language style, and policy logic to every response
- Real‑time dashboard with automation rate, CSAT tracking, and audit logs for compliance
- Weekly CX Intelligence Report generated from ticket data, highlighting top friction categories and actionable recommendations
- API and pre‑built integrations for Shopify, Magento, BigCommerce, and custom order‑management systems
- Scalable architecture supporting 80%+ ticket automation during peak periods, with load‑balancing for seasonal spikes
- White‑glove onboarding and continuous model fine‑tuning based on merchant feedback