Shepherd offers a NetSuite-native, mobile-enabled field service management solution that integrates computerized maintenance management to streamline asset maintenance and health safety compliance. The platform enables efficient management of service orders, resource allocation for field staff, and standardized reporting, reducing missed service calls and optimizing preventive maintenance forecasting.
Funding
Funding not disclosed
Founders
Product
Problem
Many organizations struggle with disconnected field service operations, leading to inefficiencies in resource allocation, incomplete service data, and difficulties in maintaining health and safety compliance. Integrating field service management with enterprise resource planning (ERP) systems often requires complex integrations and can result in data silos.
Solution
Shepherd provides a NetSuite-native enterprise asset management (EAM) solution that streamlines field service, maintenance management, equipment rental, and health & safety processes. By operating entirely within NetSuite, Shepherd eliminates the need for third-party integrations, ensuring seamless data flow and real-time visibility across departments. The platform's mobile application extends NetSuite's functionality to field technicians, enabling efficient service order management, inventory tracking, and data capture. Shepherd's planner board facilitates drag-and-drop scheduling, skill-based dispatching, and real-time technician location tracking. The solution also supports comprehensive service contract management, automated invoicing, and robust reporting capabilities, helping organizations optimize asset lifecycles and improve operational efficiency.
Target Audience
Shepherd targets organizations across various industries, including water utilities, mining operations, power plants, and equipment rental companies, that use NetSuite and require a comprehensive EAM solution to manage field service, maintenance, and asset-related processes.
Features
- NetSuite-native application eliminating the need for integrations
- Mobile app for iOS and Android, providing technicians with access to service orders, inventory, and customer data in the field
- Planner board for drag-and-drop scheduling, resource allocation, and real-time technician location tracking
- Field time entry and material usage tracking for automated invoicing
- Field and mobile inventory management, extending NetSuite warehouse management to field locations
- Health, Safety & Wellness module for managing job safety analysis (JSA), risk assessment and management systems (RAMS), and personal protective equipment (PPE) checks
- Equipment rental module for streamlining billing, viewing asset availability, and conducting quality control checks
- Support desk module for combining support, maintenance, and service in a single application
- Timekeeping module for tracking technician time and attendance
- Business Intelligence (BI) tool for tracking service and rental profitability across customers, locations, and contracts