ShareTeam operates a platform that turns everyday healthcare experiences into structured “stories,” combining social‑media‑style posts with short surveys. By aggregating these narratives across an entire health system, the platform creates a 360‑degree view of provider and patient sentiment, using analytics to surface actionable insights that address complex issues like staff burnout and perceived care quality.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare organizations struggle to understand the true experiences and sentiments of patients, clinicians, and staff because feedback is fragmented across informal conversations, surveys, and limited metrics, making it difficult to identify root causes of issues like burnout and staffing shortages.
Solution
ShareTeam provides a platform that captures everyday healthcare experiences as “storytelling” posts—combining social‑media‑style narratives with short surveys—and aggregates them across an entire health system. The collected stories are organized into community groups, continuously analyzed with advanced analytics to surface patterns, sentiment trends, and actionable insights. These insights are delivered back to the relevant communities, enabling informed decision‑making and coordinated actions to address complex, “wicked” problems such as provider burnout, staffing gaps, and gaps between perceived and actual care quality.
Target Audience
Primary customers are health system administrators, patient experience leaders, and workforce management teams seeking comprehensive, data‑driven insight into staff and patient experiences.
Features
- Storytelling interface that merges free‑form narrative posts with brief survey questions for rich, contextual data
- System‑wide aggregation that creates a 360‑degree view of patient, clinician, and staff sentiment across all facilities
- Automated analytics engine that detects patterns, sentiment shifts, and correlations across multiple layers of data
- Community dashboards that share insights with specific stakeholder groups for continuous learning
- Action facilitation tools that help organizations plan and track targeted interventions based on identified insights