ShareMe.Chat provides a cloud‑native platform that centralizes SMS, MMS, and voice communications for businesses, offering a web widget and seamless integration with POS and CRM systems. The platform includes automation workflows, real‑time analytics, and a mobile app, all hosted in a SOC 2 Type II‑compliant environment with API access for analytics and CRM enrichment.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often rely on phone calls or email for customer outreach, resulting in low engagement rates, delayed responses, and fragmented communication across sales, support, and marketing teams. Integrating text messaging with existing POS and CRM systems is complex, limiting the ability to deliver timely, personalized messages at scale.
Solution
ShareMe.Chat delivers a cloud‑native business text marketing platform that centralizes SMS, MMS, and voice interactions within a single dashboard. The service embeds a widget on websites and syncs automatically with POS and CRM applications, enabling real‑time, two‑way conversations without manual data entry. Built‑in automation engines route inbound messages to the appropriate department, trigger predefined workflows, and apply dynamic tags for segmentation. Message templates and keyword shortcuts accelerate outbound campaigns, while a mobile app provides on‑the‑go access for staff. All communications are stored in a SOC 2 Type II‑compliant environment and exposed via RESTful APIs for downstream analytics or CRM enrichment. The platform operates on a tiered subscription model, allowing businesses to scale text credits and user seats as demand grows.
Target Audience
Primary customers are small‑to‑mid‑size retailers, service providers, and e‑commerce businesses that need integrated SMS outreach and real‑time customer support, especially those already using POS or CRM solutions.
Features
- Web widget (text/call enabled) that can be embedded on any site with a single script tag
- Seamless bi‑directional sync with major POS and CRM systems via webhook and API connectors
- Toll‑free and text‑enabled landline numbers for inbound routing and outbound blasting
- Department routing and automation workflows (up to 60 automations in Premium tier) with keyword‑triggered actions
- Unlimited message templates, contact tags, and keyword libraries for rapid campaign creation
- Mobile app (iOS/Android) delivering push notifications, conversation history, and quick reply shortcuts
- Unified management dashboard with real‑time analytics, contact history, and performance metrics
- SOC 2 Type II certification, end‑to‑end encryption, and role‑based access controls for data security
- RESTful API and webhook support for custom integrations and third‑party analytics platforms