The startup provides a digital platform tailored for the trades industry, integrating scheduling, dispatching, and real-time reporting to enhance operational efficiency and profitability. By streamlining workflows and offering mobile tools for technicians, the platform addresses the challenges of cash flow management and customer engagement in a traditionally underserved sector.
Funding
$365M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Trades businesses often struggle with inefficient workflows, poor cash flow management, and difficulties in delivering a premium customer experience, leading to reduced profitability and slower growth. Managing scheduling, dispatching, and real-time reporting across multiple platforms can be cumbersome and time-consuming.
Solution
ServiceTitan offers an all-in-one software solution designed to streamline operations and improve profitability for commercial and residential trades businesses. The platform integrates key functionalities such as scheduling, dispatching, real-time reporting, and customer engagement tools into a single, user-friendly interface. By automating workflows, providing real-time data insights, and equipping technicians with mobile tools, ServiceTitan enables businesses to optimize cash flow, improve workforce productivity, and deliver exceptional customer service. The platform's comprehensive feature set helps businesses gain visibility into their operations, identify areas for improvement, and maximize revenue potential.
Target Audience
ServiceTitan is designed for commercial and residential service contractors, including HVAC, plumbing, electrical, and other home service businesses, with at least 3 full-time technicians and 2 full-time office staff.
Features
- Intelligent dispatching and routing to keep technicians on time and connected to the office via SMS
- Real-time timesheet tracking for streamlined payroll processing
- Comprehensive business view with robust analytics to track performance and identify areas for improvement
- Integration with Quickbooks and Intacct for simplified financial management
- Mobile app for technicians to educate customers, build estimates, and close sales in the field
- Automated marketing ROI tracking on every campaign
- Customer financing options with instant approvals
- Customizable maintenance memberships for recurring revenue streams
- Service agreement management
- Purchasing and inventory management
- Project management
- Job costing