Serval
Serval provides an AI-native enterprise service management platform that unifies ticketing, access management, and workflow automation. Its Catalyst agent builds code-based automations from natural language prompts, while background agents proactively identify and remediate issues before they become tickets. The platform is designed to replace legacy ITSM tools like ServiceNow, with customers automating over 50% of IT tickets.
- Enterprise Software
- AI Agents
- Artificial Intelligence
- Software Only
- Data & Analytics
Funding
Raised to date
$277MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
across 3 rounds
+10$150M · Series C
Announced Oct 2026
Disclosed cumulative: $272M
Founders
Founder details are not available yet.
Product
Problem
IT service management often relies on manual ticket handling, fragmented workflow tools, and separate access control systems, leading to slow response times, high operational overhead, and inconsistent user experiences. Legacy ITSM platforms depend on brittle workflow builders, complex branching logic, and months of upkeep, making automation difficult to build and maintain.
Solution
Serval offers an AI-native ITSM platform that unifies help desk, access management, and automation into a single system. Built-in AI agents can automatically resolve routine help desk requests, provision just-in-time access, and answer employee queries using the organization's knowledge base. Users can create complex workflow automations by describing them in natural language, eliminating the need for manual drag-and-drop builders. The platform's Catalyst agent analyzes historical and ongoing ticket data to draft automations for repetitive requests, which admins can review, refine, and publish. Background agents proactively discover problems in the environment, find root causes, and draft remediations. The platform continuously surfaces actionable insights to help IT teams monitor performance and optimize processes, enabling higher automation rates and faster service delivery.
Target Audience
Primary customers are corporate IT departments and service desks seeking to automate ticket resolution, access provisioning, and workflow management at scale. The platform is also adopted by HR, Finance, Legal, Security, and Engineering teams for cross-functional automation.
Features
- AI Help Desk Agent that resolves tickets, provisions access, and answers questions directly from the company knowledge base
- AI Automation Agent (Catalyst) that generates enterprise-grade workflow automations from natural-language descriptions
- Automation Opportunity Finder that reviews recent tickets for repetitive manual requests and drafts workflows to cover them
- Background agents that scan MDM, EDR, and other systems to catch at-risk devices, configuration drift, and emerging issues before tickets are filed
- Unified interface for ticketing, access management, and asset tracking
- Just-in-time access provisioning with policy-driven controls
- Natural-language querying of connected data sources to build custom dashboards and automated reports
- Enterprise-grade governance with approval workflows, test environments, and audit trails for all published automations
- Bi-directional sync with major ITSM platforms, allowing deployment as an automation layer on top of existing systems
- Full-stack ITSM capabilities including request, incident, problem, and change management, plus HAM, SAM, and CMDB