Serafai offers an AI‑powered knowledge assistant for manufacturing front‑office teams, connecting directly to existing ERP, CRM, and cloud data sources to deliver instant, context‑aware answers to queries about product specs, pricing rules, inventory, and order status. Its Business Rules Engine enforces custom pricing and lead‑time logic in plain language, while source attribution, confidence scores, and an "Explain Why" feature ensure trust and auditability. The platform deploys in about a week without IT support and runs on‑premise to keep proprietary data private.
Funding
Funding not disclosed
Founders
Product
Problem
Manufacturing sales and service teams often waste time searching across multiple systems for product specifications, pricing rules, order status, and technical documentation, leading to delayed quotes, missed sales opportunities, and inefficient customer support.
Solution
Seraf provides an AI-powered knowledge assistant that connects directly to a company’s existing data sources—such as ERP, CRM, Microsoft 365, and cloud storage—and delivers instant, context‑aware answers via natural‑language queries. The platform includes a Business Rules Engine that enforces custom pricing, lead‑time, and ordering logic defined in plain language, ensuring compliance and accuracy. Answers are accompanied by source attribution and confidence scores, and the “Explain Why” feature reveals the reasoning behind each response. Seraf’s self‑organizing AIDO layer automates data integration and configuration, allowing deployment in about a week without dedicated IT effort. The solution is delivered as a secure, on‑premise AI platform that keeps proprietary data private while providing 24/7 access to the organization’s collective expertise.
Target Audience
Primary customers are manufacturing companies’ sales, customer service, operations, finance, and engineering teams that need rapid access to accurate product and pricing information during customer interactions.
Features
- Natural‑language query interface that retrieves product specs, pricing, inventory, and order history from ERP, CRM, SharePoint, OneDrive, Google Drive, and other systems
- Business Rules Engine with plain‑language guardrails for pricing, lead times, and ordering policies, supporting multi‑level role and user controls
- Source attribution, confidence scoring, and “Explain Why” reasoning for every answer to ensure trust and auditability
- AIDO self‑installing layer that auto‑maps and organizes data sources, eliminating costly consulting and reducing implementation time to 7 days
- Role‑based access control and enterprise‑grade security that keeps data within the customer’s environment
- Integrated assistant, analyst, and creator toolsets for instant quoting, report generation, and custom proposal creation
- Seamless native integration with Microsoft ecosystem and major CRM/support platforms