Sequin AI
Sequin AI provides an AI-powered collections agent named Mary that handles both voice and text interactions for U.S. lenders. The platform enforces CFPB, UDAAP, FCRA, FDCPA, TCPA, and state-specific rules through preconfigured guardrails, with near real-time 100% QA evaluation of every conversation. It is SOC 2 Type II certified and designed for audit-readiness from day one.
- AI Agents
- Financial Technology
- Artificial Intelligence
- Regulatory & Compliance Technology
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Traditional collections operations rely on generic, high-volume SMS and email campaigns that often fail to engage borrowers effectively, leading to lower recovery rates. These methods lack the personalization and compliance controls needed to maintain brand reputation and navigate strict regulatory requirements, creating a need for a more intelligent and adaptable approach.
Solution
Sequin AI provides an AI-powered collections agent named Mary that handles both voice and text interactions. Mary is not a generic chatbot but a collections specialist trained on thousands of hours of compliant interactions and designed by industry veterans. She follows approved script libraries and guardrails, adapts to individual borrower context across channels, and ensures 100% compliance monitoring on every interaction. The platform is built around preconfigured rules that enforce CFPB, UDAAP, FCRA, FDCPA, TCPA, and state-specific requirements, including cease-and-desist, Mini-Miranda, frequency caps, disputes, bankruptcy, and SCRA situations. This approach helps lenders increase collections while maintaining brand alignment and being audit-ready from day one.
Target Audience
Primary customers are U.S. consumer credit card companies, lenders, and loan servicers, particularly those operating in highly regulated environments that require compliance-first collections solutions.
Features
- AI voice and text agent (Mary) specialized for collections, not a generic chatbot
- Trained on thousands of hours of compliant interactions and designed by industry veterans
- Follows approved script libraries and guardrails for brand alignment and retention
- Adapts to borrower context across both voice and text channels
- Built-in regulatory enforcement covering CFPB, UDAAP, FCRA, FDCPA, TCPA, and state-specific requirements
- Preconfigured rules for cease-and-desist, Mini-Miranda, frequency caps, disputes, bankruptcy, SCRA, and other sensitive situations
- Near real-time 100% QA evaluation against approved compliance scorecards with immediate flagging and routing for review
- SOC 2 Type II certified enterprise-ready infrastructure