Sequin AI provides an AI-powered voice and text collections agent named Mary, designed for U.S. consumer credit card companies, lenders, and servicers. The platform prioritizes compliance, with every interaction monitored and built to be audit-ready, and has demonstrated an average 7x lift in dollars collected compared to generic SMS and email campaigns. Sequin AI's technology is SOC 2 Type II certified and deployed with some of the most regulated lenders in the United States.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional collections operations rely on generic, high-volume SMS and email campaigns that often fail to engage borrowers effectively, leading to lower recovery rates. These methods lack the personalization and compliance controls needed to maintain brand reputation and navigate strict regulatory requirements, creating a need for a more intelligent and adaptable approach.
Solution
Sequin AI provides an AI-powered collections agent named Mary that handles both voice and text interactions. Mary is not a generic chatbot but a collections specialist trained on thousands of hours of compliant interactions and designed by industry veterans. She follows approved script libraries and guardrails, adapts to individual borrower context across channels, and ensures 100% compliance monitoring on every interaction. This approach helps lenders increase collections while maintaining brand alignment and being audit-ready from day one.
Target Audience
Primary customers are U.S. consumer credit card companies, lenders, and loan servicers, particularly those operating in highly regulated environments that require compliance-first collections solutions.
Features
- AI voice and text agent (Mary) specialized for collections, not a generic chatbot
- Trained on thousands of hours of compliant interactions and designed by industry veterans
- Follows approved script libraries and guardrails for brand alignment and retention
- Adapts to borrower context across both voice and text channels
- 100% compliance monitoring on every interaction, ensuring audit-readiness
- SOC 2 Type II certified enterprise-ready infrastructure