Senty
Senty provides an AI-powered email response platform for Shopify e-commerce businesses. The platform automatically reads incoming customer emails, retrieves relevant order and customer data from Shopify, and generates complete personalized reply drafts that support agents review before sending. It includes bank-grade security with AES-128-CBC encryption for OAuth tokens and Argon2id password hashing.
- Artificial Intelligence
- Retail Technology
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Customer support teams at e-commerce companies spend significant time on repetitive email tasks, such as copying order numbers and writing similar responses repeatedly. This manual workload leads to slower response times, inconsistent quality, and support staff burnout, ultimately degrading the customer experience.
Solution
Senty provides an AI-powered email response platform built specifically for Shopify webshops. When a customer email arrives, Senty automatically reads the inquiry, fetches relevant Shopify data such as order status, shipping information, inventory, and customer history, and generates a complete, personalized reply draft. Support agents review, adjust, and approve each response before sending, maintaining full human control while eliminating tedious work. The platform integrates with existing workflows and is GDPR-compliant, helping teams deliver faster, more consistent, and higher-quality email support.
Target Audience
Primary customers are e-commerce teams operating Shopify webshops that handle high volumes of customer email support and want to reduce response times while maintaining quality and control.
Features
- Deep Shopify integration that automatically retrieves order status, shipping info, inventory, and customer history before drafting a response
- Instant generation of complete, personalized reply drafts ready for agent approval
- Mobile app for handling customer service inquiries on the go without losing oversight
- End-to-end encryption, GDPR compliance, and bank-grade security measures including AES-128-CBC encryption for OAuth tokens and Argon2id password hashing
- Role-based access control (USER / ADMIN / SUPERADMIN) with short-lived JWT authentication tokens (30-minute expiry by default)
- Multi-tenancy isolation preventing cross-tenant access at the database query level, plus PII filtering in log output
- Custom AI integration options for specific workflows and setups