Sento is a call analysis software that automatically audits 100% of business calls, providing actionable insights through advanced data analytics and reporting dashboards. This technology enables companies to enhance customer experience, improve operational efficiency, and mitigate risks by identifying critical areas for improvement in their call handling processes.
Funding
$100K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to efficiently analyze the large volume of calls handled by their contact centers. Manual call analysis is time-consuming, prone to human error, and provides limited insights into customer experience, operational efficiency, and risk management. This lack of comprehensive call data hinders informed decision-making and process optimization.
Solution
Sento is a call analysis software that automatically audits 100% of business calls, providing actionable insights through advanced data analytics and reporting dashboards. The platform connects directly to call recordings and uses AI to analyze call content, extracting key information related to customer experience, operational performance, and potential risks. This enables businesses to gain complete visibility into their call operations, identify areas for improvement, and make data-driven decisions to enhance customer satisfaction and optimize agent performance. Sento transforms contact centers into profit centers by unlocking the value hidden within customer conversations.
Target Audience
Sento's primary customers are contact centers, BPOs, and businesses in industries such as banking, financial services, insurance, and healthcare that rely on phone communication for customer interaction.
Features
- Automatic analysis of 100% of business calls
- Advanced data analytics for identifying trends and patterns in call data
- Customizable reporting dashboards for visualizing key performance indicators (KPIs)
- Identification of areas for improvement in customer experience and operational efficiency
- Risk detection and compliance monitoring
- Integration with existing call recording systems
- Sentiment analysis to gauge customer satisfaction levels
- Agent performance evaluation and coaching tools