Sentiment Search provides a platform that aggregates and analyzes customer feedback from various sources, including review and social media platforms, using AI-driven sentiment analysis. This enables hospitality businesses to benchmark their performance against competitors, identify operational weaknesses, and enhance their online ratings through targeted improvements.
Funding
$250K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Hospitality businesses often struggle to efficiently collect, analyze, and respond to customer feedback from disparate sources, hindering their ability to identify operational weaknesses and improve online ratings. Manually processing reviews and social media mentions is time-consuming and lacks the comprehensive, objective insights needed for effective decision-making.
Solution
Sentiment Search is a customer feedback analytics platform that aggregates and analyzes guest reviews, social media mentions, and direct feedback using AI-driven sentiment analysis. The platform provides hospitality businesses with a consolidated dashboard to track feedback, benchmark performance against competitors, and identify areas for improvement. By offering in-depth customer sentiment analysis and automated response capabilities, Sentiment Search enables businesses to enhance their online reputation, improve customer experience, and optimize operations based on data-driven insights.
Target Audience
The primary target audience includes marketing, operations, guest experience teams, general managers, and head office personnel within hospitality businesses such as restaurants, hotels and resorts.
Features
- Aggregates customer feedback from review platforms, social media, and delivery services into a single dashboard.
- Employs AI-powered sentiment analysis to objectively quantify customer sentiment across various aspects of the business.
- Provides competitor analysis, enabling businesses to benchmark their performance and identify emerging trends.
- Offers automated reply generation using Chat GPT to streamline customer engagement.
- Enables the creation of customized and branded feedback forms integrated with POS or mobile apps.
- Delivers dish-by-dish insights for menu optimization.
- Predicts online ratings based on business actions.