SEN’EAU is a digital water utility platform that lets households, businesses and public institutions in Senegal pay their water bills and manage services via mobile devices, eliminating the need to visit agency offices. The service includes an online portal for invoices, connection requests, and subscription management, backed by 24/7 WhatsApp and call‑center support, while ensuring water quality through regular testing and a network of treatment and distribution facilities.
Funding
$17.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many households and businesses in Senegal face difficulties accessing reliable, safe drinking water and must travel to agency offices to pay water bills, leading to inconvenience and delayed payments. Limited digital services also hinder efficient customer support and service management for water utilities.
Solution
SEN’EAU provides a digital water utility platform that enables customers to pay their water bills via mobile devices, eliminating the need for in‑person visits to agency offices. The service includes an online portal for obtaining invoices, requesting new connections, and managing subscriptions, supported by a customer‑service team reachable 24/7 through WhatsApp and phone. SEN’EAU also ensures water quality through regular testing and quality assurance processes, and it operates a network of treatment plants and distribution facilities to deliver sufficient potable water. By integrating digital payment and communication tools, the company streamlines billing, improves customer experience, and supports broader access to safe water across Senegal.
Target Audience
Primary customers are residential households, commercial enterprises, and public institutions in Senegal that require reliable potable water supply and convenient billing services.
Features
- Mobile payment system for water bills accessible via smartphones, reducing physical trips to payment centers
- Online portal for invoice retrieval, service requests (new connections, additional meters) and subscription management
- 24/7 customer support through WhatsApp and dedicated call center for real‑time assistance
- Quality assurance program with regular water testing to guarantee compliance with safety standards
- Integrated network of treatment plants and distribution infrastructure ensuring adequate water supply
- Geographic mapping of agency locations to help users locate nearby service points