Sendbird provides a messaging-as-a-service API that enables chat, voice, and video communication for mobile apps and websites, enhancing user engagement through in-app interactions. The platform addresses the need for reliable, scalable communication solutions by offering customizable APIs and AI chatbots that streamline customer interactions across multiple channels.
Funding
$220.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+6Founders
Product
Problem
Modern applications require robust communication features, but building and maintaining these features in-house can be complex, costly, and time-consuming. Developers face challenges in ensuring scalability, reliability, and cross-platform compatibility for chat, voice, and video functionalities.
Solution
Sendbird provides a suite of communication APIs and SDKs that enable developers to easily integrate chat, voice, video, and AI-powered chatbots into their applications. The platform offers a scalable and reliable infrastructure, handling the complexities of real-time communication so developers can focus on core product features. Sendbird's APIs support various use cases, including one-way business messaging, two-way user conversations, and autonomous AI interactions, enhancing user engagement and customer satisfaction.
Target Audience
Sendbird targets application developers, product managers, and engineering leaders across various industries, including digital health, financial services, on-demand services, marketplaces, retail, and social communities.
Features
- Chat API and SDKs for building real-time messaging features with customizable UI kits
- Voice and video calling APIs for integrating in-app communication capabilities
- AI chatbot platform for automating customer interactions and providing personalized support
- Business messaging API for sending one-way notifications and transactional messages via multiple channels (SMS, WhatsApp, etc.)
- Omnichannel support for consistent communication across different platforms and devices
- Scalable infrastructure capable of handling billions of messages and users
- Developer tools, including tutorials, documentation, and sample apps, for rapid integration
- APIs and SDKs available for iOS, Android, JavaScript, and Flutter