SecurePII provides a global platform for securing sensitive data within business communications. The service focuses on redacting Personally Identifiable Information (PII) during customer conversations, particularly for secure payments by phone. This solution simplifies PCI-DSS compliance for businesses by outsourcing the sensitive payment handling process.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses that accept card payments over the phone face significant risks related to PCI-DSS compliance, data breaches, and reputational damage due to the exposure of sensitive credit card information. Traditional methods of securing phone payments are often complex, costly, and disruptive to the customer experience.
Solution
SecureCall provides a real-time PII redaction solution for enterprise voice networks, enabling businesses to securely process transactions and leverage AI applications without exposing sensitive data. The platform integrates with existing cloud communication services, such as Webex Calling and Webex Contact Center, to ensure PCI-DSS compliance for all phone-based payments. By redacting credit card details during live conversations, SecureCall minimizes business data exposure, protects customer privacy, and facilitates the safe training of AI and large language models (LLMs). The solution allows staff to remain actively engaged in conversations with customers, ensuring a smooth and uninterrupted transaction while maintaining compliance.
Target Audience
SecureCall targets businesses of all sizes across various industries, including retail, hospitality, healthcare, and government, as well as service providers looking to offer a value-added security service to increase revenue and reduce customer churn.
Features
- Real-time redaction of credit card details during phone conversations
- Integration with existing Payment Gateway Providers
- Compatibility with Webex Calling and Webex Contact Center
- Secure payments by phone in both contact center and non-contact center environments
- Facilitates PCI-DSS compliance
- Reduces cyber security insurance premiums
- Reduces costly (MOTO) processing transaction fees
- Web Payment Terminal for testing SecureCall