Scritch offers an AI‑powered virtual receptionist, Emily, that handles veterinary practice calls 24/7. Integrated with practice management and phone systems, Emily can schedule appointments, process prescription refills and record requests, answer FAQs, and triage emergencies, while routing callers to human staff when needed. The solution ensures no calls are missed, scales to thousands of simultaneous interactions, and eliminates after‑hours staffing gaps.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Veterinary practices often miss calls outside of office hours, leading to unanswered inquiries, missed appointment bookings, and delayed handling of emergencies or prescription requests. Relying on human staff for after‑hours phone coverage can be costly and prone to errors or gaps in service.
Solution
Scritch provides an AI-powered virtual receptionist named Emily that answers veterinary practice calls 24/7. Integrated with the practice’s management and phone systems, Emily can recognize clients by phone number, access schedules and patient records, and perform tasks such as scheduling, rescheduling, confirming appointments, handling prescription refills, medical record requests, and triaging emergencies. When a caller needs human assistance, Emily routes the call to staff instantly. The system can handle multiple simultaneous calls, ensuring no client is left on hold or unanswered.
Target Audience
Scritch is aimed at veterinary clinics and animal hospitals that need continuous phone support for client communication, appointment scheduling, and after‑hours triage.
Features
- 24/7 AI call handling that never takes sick days or vacations
- Real‑time integration with practice management software for access to schedules, patient records, and client identification
- Full appointment management: create new client/patient records, book, reschedule, cancel, and confirm appointments, including filling slots from after‑hours cancellations
- Automated processing of prescription refill, medical record, and FAQ requests
- Smart call routing that transfers callers to a human staff member on demand or when needed
- Ability to handle thousands of concurrent calls, scaling with practice volume