Provides AI-powered remote support tools integrated into platforms like ServiceNow, Salesforce, and Microsoft Dynamics 365, enabling IT help desks and contact centers to resolve 32% more issues on the first call. The browser-based solution offers secure remote access, screen sharing, and asynchronous ticketing without requiring software downloads, streamlining workflows and improving agent productivity.
Funding
$14.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
HWFounders
Product
Problem
IT help desks and customer contact centers often struggle with inefficient remote support processes, leading to prolonged resolution times and increased costs. Traditional remote support solutions can be cumbersome, requiring software downloads and complex configurations, hindering agent productivity and frustrating end-users.
Solution
ScreenMeet provides an AI-powered remote support platform embedded within popular CRM and ITSM systems like ServiceNow, Salesforce, and Microsoft Dynamics 365, streamlining workflows and enhancing agent efficiency. The browser-based solution offers secure remote access, screen sharing, live video, and asynchronous ticketing capabilities without requiring any software downloads. By integrating directly into existing platforms, ScreenMeet enables agents to resolve issues faster, personalize customer interactions, and improve first-call resolution rates. The platform's cloud-native architecture ensures scalability, enterprise-grade security, and simplified data integration, empowering organizations to transform their remote support operations.
Target Audience
ScreenMeet primarily targets IT help desks, customer contact centers, and eCommerce businesses that utilize platforms like Salesforce, ServiceNow, and Microsoft Dynamics 365 to manage customer and employee support.
Features
- Browser-based interface eliminates the need for software downloads, simplifying the support process for both agents and end-users
- Native integrations with leading CRM and ITSM platforms, including ServiceNow, Salesforce, Microsoft Dynamics 365, Tanium, Genesys, and Talkdesk
- Secure remote takeover of Windows, Mac, iOS, and Android systems
- Live collaboration tools, including voice, video, screen share, and mobile camera share
- Asynchronous support via video recording of desktop or mobile screens for streamlined ticket submissions
- AI-powered features to assist agents in diagnosing and resolving issues more efficiently
- Enterprise-grade security with SOC2 Type 2 certification, TLS and DTLS 1.2+ encryption, and configurable data storage
- Single sign-on (SSO) entitlement via CRM/ITSM platform for simplified access management and compliance