Science On Call provides 24/7 tech support for restaurants, utilizing an intelligent automation system to quickly triage and resolve issues related to point of sale, internet connectivity, and online ordering systems. By offering immediate assistance via text or call, the platform minimizes downtime and operational disruptions, allowing restaurant staff to focus on service and customer experience.
Funding
$5.6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
YIFounders
Product
Problem
Restaurants face frequent technology disruptions, including point-of-sale malfunctions, internet outages, and online ordering system errors, which lead to operational inefficiencies and revenue loss. Troubleshooting these issues requires specialized expertise and can distract staff from focusing on customer service.
Solution
Science On Call provides 24/7 technology support tailored for restaurants, offering immediate assistance via text or call to resolve issues related to their technology stack. The platform utilizes an intelligent automation system to triage and address problems related to point of sale, internet connectivity, online ordering systems, and other restaurant technologies. By offering platform-agnostic support, Science On Call minimizes downtime and operational disruptions, allowing restaurant staff to focus on customer experience. The service covers a wide range of systems and software, ensuring comprehensive support for the entire restaurant technology infrastructure.
Target Audience
The primary target audience is restaurants of all sizes that rely on technology for their operations and seek reliable, round-the-clock support to minimize disruptions.
Features
- 24/7/365 tech support via text or call
- Intelligent automation system for issue triage and resolution
- Support for point-of-sale (POS) systems, internet connectivity, and online ordering platforms
- Platform-agnostic support for various restaurant technology vendors
- Remote troubleshooting and problem resolution