Sayso provides a cloud‑native platform that consolidates high‑volume customer‑care workflows into a single API‑driven stack, delivering sub‑200 ms audio latency and AI‑based routing to match callers with optimal agents. The solution offers real‑time sentiment and intent analysis, KPI dashboards, and built‑in GDPR‑compliant security, enabling BPOs to improve agent utilization, upsell opportunities, and ROI while reducing engineering effort.
Funding
$4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Business Process Outsourcing (BPO) firms often struggle to extract incremental revenue from large‑scale customer‑care operations because legacy contact‑center tools are fragmented, lack real‑time performance analytics, and require extensive custom engineering to meet latency and compliance requirements. This makes it difficult for BPOs to demonstrate clear ROI to their enterprise clients and to scale profitable services quickly.
Solution
Sayso delivers a cloud‑native platform that consolidates high‑volume customer‑care workflows into a single, API‑driven stack optimized for revenue‑generating use cases. The system leverages low‑latency audio processing and AI‑based routing to match callers with the most cost‑effective agents while preserving voice quality within the 200 ms latency envelope typical for call‑center environments. Real‑time sentiment and intent detection feed into an analytics engine that surfaces actionable KPI dashboards, enabling BPO managers to monitor utilization, average handling time, and upsell opportunities instantly. Built‑in compliance controls (e.g., GDPR‑ready data handling and role‑based access) allow seamless integration with existing CRM and ticketing systems via RESTful endpoints. By abstracting the underlying infrastructure, Sayso reduces the engineering effort required to launch new customer‑care services, accelerating time‑to‑value and supporting rapid scaling across multinational contracts.
Target Audience
The primary customers are mid‑to‑large BPO providers that operate international customer‑care centers and need a fast‑to‑market, revenue‑focused solution to improve agent efficiency and client ROI.
Features
- Low‑latency audio pipeline (<200 ms) with adaptive jitter buffering for high‑quality voice calls
- AI‑driven call routing that optimizes agent assignment based on skill, cost, and real‑time sentiment
- Real‑time intent and sentiment analysis powered by transformer models, feeding live KPI dashboards
- Unified RESTful API layer for plug‑and‑play integration with CRM, ticketing, and workforce‑management tools
- Configurable workflow engine that automates escalation, cross‑sell prompts, and post‑call analytics
- Enterprise‑grade security: end‑to‑end encryption, GDPR‑compliant data residency, and role‑based access control
- Scalable microservices architecture deployed on major cloud providers with auto‑scaling and observability hooks