Sawabot is an AI automation platform that turns WhatsApp conversations into business outcomes for enterprises. It enables customers to ask, apply, book, report, and get support through a single AI-powered messaging channel, with human handoff when judgment is needed.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises struggle to manage high volumes of customer and employee inquiries across messaging channels, leading to delayed responses, trapped knowledge in scattered documents, and overburdened managers who become de facto help desks. Customers increasingly prefer messaging over calls or email, but businesses lack a scalable way to deliver fast, accurate, and compliant responses while keeping human oversight for complex cases.
Solution
Sawabot provides an AI-powered WhatsApp automation platform that lets enterprises turn conversations into measurable business outcomes. The agent reads from approved knowledge sources like Google Drive, Notion, and PDFs, answers with source citations, captures leads into CRMs like HubSpot and Zoho, books appointments on Google Calendar or Calendly, and escalates to human agents with full conversation context when judgment is needed. It supports multiple channels including WhatsApp, Messenger, Instagram, web widget, and Telegram, with the same agent logic and handoff rules across all. For internal use, Sawabot for Work gives distributed teams instant answers from company policies and SOPs, collects routine HR and admin requests, and routes approvals to managers while keeping unauthorized users out.
Target Audience
Primary customers are enterprises across finance, insurance, healthcare, retail, education, and telecom that need to automate customer service on WhatsApp, as well as distributed organizations with field, branch, and remote teams requiring internal knowledge access and HR request handling.
Features
- Official WhatsApp Business API with verified messaging, automation, and human handoff
- Read-only integrations with Google Drive, Notion, Google Docs, and PDFs, with source citations on every reply
- Lead capture into HubSpot, Zoho CRM, Google Sheets, and Odoo with full conversation context attached
- Calendar booking via Google Calendar and Calendly directly inside the WhatsApp thread
- Ticket creation in Zoho Desk, Zendesk, and Freshdesk with conversation threads attached for escalated cases
- Bring-your-own MCP server support for custom systems like homegrown CRM, HRIS, or inventory tools
- Analytics dashboard with five KPIs (Total Sessions, Resolution Rate, Escalation Rate, Takeover Rate, Average Duration), topic detection, and full session transcripts
- Access control for internal agents, with admin approval required before employees or collaborators can use the assistant