Savvy provides hotels with a guest‑experience platform that captures a guest’s real email address through an automated WhatsApp flow, enabling a personalized portal before check‑in. The system then sells upgrades, services, and ancillary offers during the pre‑stay and in‑stay periods, boosting ancillary revenue and metrics such as TrevPAR and GOPPAR. It also manages reputation by filtering reviews and running segmented campaigns to increase 5‑star ratings on Google and TripAdvisor.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels receive bookings through OTAs that hide guests’ real email addresses, leaving a communication gap between reservation and check‑in. This results in missed opportunities to sell upgrades, ancillary services, and to manage online reputation during the high‑intent pre‑arrival period.
Solution
Savvy captures guests’ actual email addresses by sending automated WhatsApp messages that link to a personalized portal. The platform then enables hotels to market upgrades, services, and experiences both before arrival and during the stay, turning the previously silent interval into a revenue‑generating phase. Integrated CRM and segmentation tools allow targeted cross‑selling, while a review‑generation engine filters and prompts private feedback to boost 5‑star ratings on Google and TripAdvisor. All data are processed under strict GDPR compliance, and the solution integrates with major PMS systems for seamless operation.
Target Audience
Primary customers are independent hotels and boutique chains seeking to capture direct guest data, increase ancillary revenue, and improve online reputation without fixed SaaS fees.
Features
- Automated WhatsApp outreach that retrieves real guest email addresses and activates a custom web portal
- In‑stay and pre‑arrival upselling engine for upgrades, spa, dining, late check‑out, tours, and other ancillary services
- CRM with guest history, preferences, and segmentation for personalized marketing campaigns
- Integrated reservation system for restaurant tables and activity bookings linked to the guest stay
- Review generation module that solicits private feedback and amplifies 5‑star reviews on Google, TripAdvisor, and Booking.com
- PMS integrations (Mews, Cloudbeds, SiteMinder, etc.) with quick 48‑hour onboarding
- Full suite of communication tools: WhatsApp automation, email campaigns, internal staff coordination, and real‑time guest app