Savio centralizes and organizes customer feedback from various sources like Slack, HubSpot, and Zendesk, allowing B2B SaaS Customer Success teams to prioritize feature requests based on customer attributes and revenue impact. This structured approach enables teams to effectively communicate insights to product development, ensuring that customer-driven features are built and delivered promptly.
Funding
$160K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
B2B SaaS Customer Success teams struggle to efficiently manage and prioritize the influx of customer feedback from various sources, leading to missed opportunities to improve product development and reduce churn. The lack of a centralized system results in scattered data, making it difficult to identify key feature requests and their potential revenue impact. This often leads to product decisions that are not fully aligned with customer needs.
Solution
Savio is a centralized platform designed to collect, organize, and prioritize customer feedback for B2B SaaS companies. By integrating with tools like Slack, HubSpot, Zendesk, and Salesforce, Savio consolidates feature requests and feedback into a single, structured system. This allows Customer Success teams to analyze requests based on customer attributes, revenue data, and other business metrics, enabling them to identify the most valuable features to build. Savio facilitates data-driven roadmap planning and improves communication between GTM teams and product development, ensuring that customer-driven features are promptly delivered and that GTM teams can effectively close the loop with customers.
Target Audience
Savio is primarily targeted towards B2B SaaS Customer Success teams and Product teams who need a centralized system to manage customer feedback and prioritize feature development based on customer value and revenue impact.
Features
- Centralized feedback collection from multiple sources including Slack, HubSpot, Zendesk, Salesforce, Intercom, and Help Scout.
- CRM integration to prioritize feature requests by Opportunity Value, Account MRR, or Plan.
- Chrome Extension for Sales and Customer Success teams to log feedback directly from their workflows.
- Structured feedback forms with customizable fields to ensure consistent and actionable data.
- Feature request prioritization based on the number of requests and total ARR.
- Visibility for Sales and CS teams on feature request status, integrated with JIRA, Linear, or Shortcut.
- Filtering and sorting capabilities to identify features important to key customer segments.