Funding
Funding not disclosed
Founders
Product
Problem
Medical affairs and compliance teams often miss critical safety signals because phone calls are handled manually, leading to delayed documentation, inconsistent data capture, and high compliance risk, especially outside regular business hours.
Solution
Savio provides a regulated, 24/7 intake service that answers routine medical information calls using pre‑approved content and captures all other calls as structured cases. The platform automatically extracts key facts, detects safety signals such as adverse events, product quality complaints, and off‑label use, and writes the case directly into existing systems like IRMS MAX or iCare MAX within two minutes. Every interaction is timestamped, versioned, and fully auditable, ensuring traceability and compliance. Reviewers receive ready‑to‑assess cases with evidence spans, enabling rapid escalation and response without any manual data entry.
Target Audience
Primary customers are medical affairs, pharmacovigilance, and compliance teams in pharmaceutical and biotech companies that need continuous, compliant intake of medical information calls.
Features
- Automated case creation from inbound calls, including summaries, extracted facts, callback details, and routing
- Real‑time safety signal detection (AE, PQC, off‑label, emergency) with evidence highlighting for over‑escalation
- Integration with IRMS MAX and iCare MAX via native write‑back of structured cases
- Pre‑approved FAQ response engine that delivers consistent information without improvisation
- Complete audit trail capturing every call, transcript, classification, and system write‑back
- 24/7 coverage with average handle time under two minutes from dial to review‑ready case