Sasana.ai provides AI-powered customer engagement agents that handle inquiries, complaints, sales, and follow-ups autonomously around the clock. The platform emphasizes fast response times, high accuracy through multiple coordinated agents, and transparent per-plan pricing with unlimited monthly active users. It integrates with existing databases, POS, CRM, and internal systems via API for unified operations.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses struggle to maintain consistent, round-the-clock customer engagement across sales, support, and follow-up workflows. Hiring and managing human agents for these tasks is costly and slow, while generic chatbots often fail to deliver accurate and timely responses that meet customer expectations.
Solution
Sasana.ai offers an AI agent team designed to manage customer interactions end-to-end, including engaging prospects, handling complaints, driving sales, and automating follow-up processes. The platform provides a fast-mode that responds quicker than typical AI agents, ensuring instant customer replies. It also enables businesses to deploy multiple AI agents simultaneously to improve accuracy and consistency across conversations. The service operates 24/7 without downtime and claims to reduce operational costs by up to 90% compared to traditional staffing. Sasana.ai integrates with existing business infrastructure, such as databases, POS, CRM, and internal systems, through APIs to create a unified operational flow.
Target Audience
Primary customers are small-to-medium businesses and enterprises in Indonesia that need affordable, scalable AI-driven customer engagement and sales automation without maintaining large support teams.
Features
- Fast-mode response engine designed to outperform other AI agents in speed, delivering immediate answers to customer queries
- Multi-agent orchestration that activates several AI agents per conversation to enhance response accuracy and consistency
- Transparent, pay-per-plan pricing with top-up options, no hidden costs, and unlimited monthly active users (MAUs), AI agents, human-agent transfers, and sub-users
- API-based connectivity for integrating with external databases, POS systems, CRM platforms, and other internal tools
- 24/7 autonomous operation for continuous customer engagement without human intervention
- Cross-platform support for handling complaints, sales, and follow-up workflows within a single system