Founder DRM Corporate
Sasana AI
Sasana AI provides an AI agent team that handles customer engagement, sales, complaints, and follow-ups across multiple channels, operating 24/7 to reduce operational costs by up to 90%. The platform features a fast-mode response engine, multi-agent orchestration for accuracy, and API-based integration with existing business systems like databases, POS, and CRM platforms.
- AI Agents
- Artificial Intelligence
- Enterprise Software
- Software Only
- Marketing Technology
- Sales Technology
Updated 4 days ago
Funding
Funding rounds are not available yet.
Founders
Product
Problem
Businesses struggle to maintain consistent, round-the-clock customer engagement across sales, support, and follow-up workflows. Hiring and managing human agents for these tasks is costly and slow, while generic chatbots often fail to deliver accurate and timely responses that meet customer expectations.
Solution
Sasana AI provides an AI agent team designed to manage customer interactions end-to-end, including engaging prospects, handling complaints, driving sales, and automating follow-up processes. The platform offers a fast-mode that responds quicker than typical AI agents, ensuring instant customer replies, and enables businesses to deploy multiple AI agents simultaneously to improve accuracy and consistency across conversations. The service operates 24/7 without downtime and claims to reduce operational costs by up to 90% compared to traditional staffing. Sasana AI integrates with existing business infrastructure, such as databases, POS, CRM, and internal systems, through APIs to create a unified operational flow.
Target Audience
Primary customers are small-to-medium businesses and enterprises in Indonesia that need affordable, scalable AI-driven customer engagement and sales automation without maintaining large support teams.
Features
- Fast-mode response engine designed to deliver immediate answers to customer queries, outperforming other AI agents in speed
- Multi-agent orchestration that activates several AI agents per conversation to enhance response accuracy and consistency
- Omnichannel support connecting AI across platforms like WhatsApp, Instagram, Telegram, and Google Business Profile, with a single page to manage all interactions
- Broadcast campaign tool for reaching customers personally and precisely through a click
- AI–human handoff capability that handles routine tasks while flagging high-value interactions for human agents
- Auto labeling and user persona features that map customers automatically and provide deep understanding of individual needs and behaviors
- Insights by AI delivering analysis of conversations, topics, and sentiments to support business decisions
- API-based connectivity for integrating with external databases, POS systems, CRM platforms, and other internal tools
- Transparent, pay-per-plan pricing with top-up options, no hidden costs, and unlimited monthly active users (MAUs), AI agents, human-agent transfers, and sub-users