Sarvam offers a sovereign AI platform that powers multilingual conversational agents capable of voice, WhatsApp, and web interactions in 11 Indian languages plus English, with sub‑second response times. The solution integrates directly with enterprise systems such as CRM, core banking and payment gateways, providing real‑time transaction handling, analytics dashboards, and flexible deployment on cloud, VPC or on‑premises for large enterprises and government agencies.
Funding
$275M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
HLFounders
Product
Problem
Enterprises and government agencies in India need to interact with millions of citizens in multiple regional languages, but existing contact‑center solutions are limited to a few languages, require extensive manual integration, and cannot scale to population‑level volumes.
Solution
Sarvam provides a sovereign AI platform that enables multilingual conversational agents—Samvaad—capable of handling voice, WhatsApp, and web interactions in 11 Indian languages with sub‑second latency. The platform integrates directly with enterprise systems such as CRM, core banking, and payment gateways, allowing agents to retrieve data, execute transactions, and trigger downstream actions in real time. Built on purpose‑trained large language models, the agents deliver human‑level understanding of accents, dialects, and code‑mixed speech, while maintaining context across channels and over multiple conversations. Real‑time analytics dashboards give operators visibility into conversation metrics, sentiment, and business outcomes, supporting continuous optimization. Deployment can move from pilot to production in a day, and the solution can be run in Sarvam Cloud, private VPC, or on‑premises to meet security and compliance requirements.
Target Audience
Primary customers are large Indian enterprises (e.g., banks, insurers, e‑commerce platforms) and government agencies that require high‑volume, multilingual customer engagement across voice and messaging channels.
Features
- Multilingual voice and text agents supporting 11 Indian languages plus English, with seamless language switching and dialect handling
- Sub‑second response latency and <500 ms speech‑to‑text processing for real‑time conversational flow
- Deep integration hooks for CRM, core banking, payment and other enterprise systems to pull data and push transaction outcomes
- Omnichannel support across voice calls, WhatsApp, in‑app chat, and web from a single agent instance
- Persistent cross‑channel memory that retains context from prior interactions and across devices
- Real‑time dashboards offering conversation transcripts, sentiment analysis, intent detection, and outcome tracking
- Scalable architecture capable of handling 100 M+ conversations with 10x ROI and 100x scale‑up without re‑architecture
- Flexible deployment options: fully managed Sarvam Cloud, private VPC, or on‑premises for regulated environments