Sameroom
Sameroom provides a unified platform for managing cloud communications, offering structured documentation and step-by-step guides for business phone systems, contact center workflows, AI Studio, and CPaaS APIs. The platform serves as a central resource for IT administrators and developers to configure, troubleshoot, and integrate 8x8 services with CRM and productivity tools.
- Telecommunications
- Enterprise Software
- Software Only
- Artificial Intelligence
- Developer Tools
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Organizations managing cloud communications face significant complexity in configuring, administering, and troubleshooting business phone systems, contact center workflows, and API integrations. IT teams and administrators often struggle to find reliable, structured guidance for device setup, system management, and feature optimization across a fragmented landscape of tools and services.
Solution
8x8 consolidates its entire cloud communications ecosystem into a single, well-documented support platform. The company provides structured, step-by-step documentation covering its business phone system, contact center agent configuration, AI Studio for building AI-powered communication experiences, and CPaaS APIs for custom integrations. The platform serves as a central resource where users can access setup guides, administrative best practices, troubleshooting procedures, and integration instructions for CRM, productivity, and third-party tools. Developer documentation further enables organizations to embed 8x8 products directly into their own applications.
Target Audience
Primary users include IT administrators, system managers, and developers at organizations using 8x8's cloud communications platform, spanning business phone, contact center, and CPaaS deployments.
Features
- Business Phone system management guides covering setup, configuration, and administration
- Contact Center documentation for configuring agents, queues, and workflow automation
- AI Studio resources for building and deploying AI-powered communication experiences
- CPaaS API documentation and tools for custom integrations and embedded communication features
- CRM and productivity tool integration guides for platforms like Salesforce and Microsoft
- Devices and accessories setup guides for phones, headsets, and hardware peripherals
- Manuals, user guides, and 8x8 Express quick-start resources for varied deployment sizes