SaaS Labs provides an AI‑first communication platform that unifies voice calls, messaging, and shared inboxes for sales, support, and marketing teams. Its JustCall and Helpwise tools deliver real‑time sentiment analysis, predictive insights, automated routing, and multi‑channel automation, enabling faster, data‑driven customer interactions.
Funding
$42M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
5OFounders
Product
Problem
Businesses often rely on fragmented communication tools and manual processes, leading to inefficient customer interactions, missed sales opportunities, and limited insight into call performance. Without AI-driven analysis, teams struggle to prioritize leads, personalize outreach, and maintain consistent service quality across channels.
Solution
SaaS Labs offers an AI‑first communication ecosystem that unifies voice, messaging, and shared inbox functionalities. Its JustCall platform provides a cloud phone system that learns from each conversation, delivering real‑time sentiment analysis, predictive insights, and automated call routing. Helpwise consolidates email, chat, and social messages into a single collaborative inbox with built‑in automation and CRM integrations. The suite’s AI core continuously improves by processing millions of interactions, enabling smarter workflows, faster response times, and data‑driven decision making for sales, support, and marketing teams.
Target Audience
Primary customers are sales, customer support, and marketing teams at mid‑size to enterprise organizations that need unified, AI‑powered communication tools to improve productivity and customer experience.
Features
- AI‑enhanced voice platform with sentiment detection, predictive analytics, and smart call routing
- Global phone numbers and 7 distributed data centers for low‑latency international calling
- GDPR and HIPAA‑compliant security hosted on Google Cloud with Google Verified Calls
- Integrated analytics dashboard that tracks call metrics, team performance, and outcome predictions
- Shared inbox with Gmail‑like interface, templates, and automation for email, chat, and WhatsApp
- Seamless two‑way integrations with Salesforce, HubSpot, Pipedrive, Intercom, Slack, Zapier, and other CRMs
- White‑label options and API access for partners to embed AI communication capabilities
- 24/7 AI‑driven virtual agents that answer calls, schedule appointments, and qualify leads