Run Riviera offers an AI‑driven front‑office platform for plastic surgery practices that consolidates calls, texts, web forms, and social media DMs into a single searchable inbox. The system captures every inbound lead in real time, generates daily prioritized action plans, and automates personalized multi‑channel follow‑up, continuously learning which outreach tactics convert best to eliminate missed inquiries and revenue loss.
Funding
Funding not disclosed
Founders
Product
Problem
Plastic surgery practices lose significant revenue because patient inquiries arrive through multiple disconnected channels—calls, texts, website forms, and social media DMs—and staff must manually track and follow up each lead, often resulting in missed or delayed responses.
Solution
Riviera provides an AI‑driven front‑office platform that unifies all communication channels into a single, searchable inbox. The system captures every inbound lead in real time, transcribes calls, and logs messages without requiring staff to switch tabs. Riviera’s daily action plan prioritizes high‑value inquiries and generates personalized outreach sequences, automating follow‑up across SMS, email, and social media. As interactions occur, the AI learns which channels, timings, and messages convert best for the specific practice, continuously optimizing outreach. The platform also delivers reporting on missed follow‑ups and conversion patterns, enabling practices to eliminate revenue leakage and focus on patient care.
Target Audience
Riviera is designed for plastic surgery and other elective medical practices that handle high‑value patient inquiries and rely on coordinated front‑office staff to manage lead capture and follow‑up.
Features
- Unified inbox aggregating calls, texts, web forms, and social media DMs with auto‑transcription for searchable records
- Real‑time lead capture 24/7, ensuring no inquiry is lost during busy periods
- AI‑generated daily action plans that prioritize leads based on estimated revenue impact
- Automated, personalized multi‑channel outreach sequences (SMS, email, DM) with adaptive timing
- Continuous learning engine that refines channel and message effectiveness using practice‑specific data
- Reporting dashboard highlighting missed follow‑ups, conversion rates, and optimal contact windows