Runnr.ai offers an AI‑driven platform that consolidates all guest communication channels—WhatsApp, SMS, OTA inboxes, email, and web‑chat—into a single inbox and automates up to 95% of routine interactions. The virtual concierge provides instant, multilingual replies, proactive notifications, and context‑aware upsell offers while integrating with property‑management systems for real‑time reservation and invoice updates, helping hotels, holiday parks, campings, and similar accommodations reduce staff workload and increase ancillary revenue.
Funding
$2.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
ACFounders
Product
Problem
Hospitality operators often handle guest inquiries across multiple channels (WhatsApp, OTA inboxes, SMS, email) and rely on manual staff to answer repetitive questions, leading to slow response times, high workload, and missed upsell opportunities.
Solution
Runnr.ai provides an AI‑driven platform that consolidates all guest communications into a single unified inbox and automates up to 95% of routine interactions via WhatsApp and OTA messaging. The virtual concierge uses natural‑language processing to understand guest requests, deliver instant multilingual replies, and trigger context‑aware upsell offers such as breakfast, late checkout, or parking. Integrated with property‑management systems, the solution updates reservations and invoices in real time, while proactive messaging keeps guests informed from booking through checkout. The result is faster, more personalized service, reduced staff burden, and increased ancillary revenue.
Target Audience
Runnr.ai is aimed at hotels, holiday parks, campings, hostels, and aparthotels that need to streamline guest communication and boost ancillary sales while operating with limited staff.
Features
- Unified inbox aggregating WhatsApp, SMS, Booking.com, Airbnb, Expedia, email, phone, and web‑chat into one interface
- AI virtual concierge with multilingual support and automatic translation of guest messages
- Proactive messaging engine that sends timed, personalized notifications (booking confirmations, arrival reminders, upsell offers, check‑out surveys)
- Automated upsell module that presents relevant offers and records sales directly in the PMS
- Real‑time PMS integration for digital check‑in, key delivery, and instant invoice updates
- Analytics dashboard showing engagement rates, automation coverage, and revenue impact
- 45‑minute setup with optional knowledge‑base scraping to train the assistant on property‑specific information