Vic provides an AI‑driven command center that unifies fleet operations by connecting transportation management, ELD, maintenance, and telephony systems into a single interface. The platform automates safety, compliance, and driver communication workflows, allowing carriers to go live in days without replacing existing software, and reduces manual integration effort for dispatch teams.
Funding
Funding not disclosed
Founders
Product
Problem
Trucking carriers must juggle multiple disconnected systems—TMS, ELD, maintenance, and telephony—to handle order entry, driver communication, safety compliance, and breakdown coordination. Human operators act as the integration layer, leading to manual, error‑prone workflows, excessive driver calls, and delayed response to incidents.
Solution
Vic is an AI‑driven command center that sits on top of a carrier’s existing software stack. By connecting to the TMS, ELD, maintenance platform, and communication tools via APIs, Vic provides a single interface where dispatchers can initiate, monitor, and approve automated actions. The platform uses a self‑learning AI superagent to draft tasks such as load entry, proof‑of‑delivery capture, appointment scheduling, detention collection, safety coaching, and breakdown triage, then presents a plain‑English summary for human review before execution. Once approved, Vic writes back to the source systems, keeping all records synchronized without requiring a new system of record. The AI continuously refines its skills from corrections, enabling faster scaling of repetitive work while preserving human judgment for complex decisions.
Target Audience
Vic is designed for medium to large trucking carriers and logistics providers that operate multiple software systems and need to streamline dispatch, driver support, safety compliance, and back‑office workflows.
Features
- API‑based integration with any TMS, ELD, maintenance, and telephony platform; no data migration required
- AI‑generated drafts for high‑volume tasks (order entry, POD capture, appointment scheduling, detention billing, safety alerts) with human‑in‑the‑loop approval
- Real‑time driver call handling and breakdown triage via phone, SMS, email, or Teams, reducing dispatch hold times
- Auto‑learning engine that updates its workflow models from a single correction, adapting to changing lanes, customers, and SOPs
- Unified web dashboard that consolidates data from all connected systems, providing visibility across operations, planning, recruiting, maintenance, safety, and accounting
- Configurable triggers (webhooks, schedules, inbound messages) that can launch automated actions without manual intervention