RUND Automotive
RUND provides an AI-powered digital employee called Kurt that handles customer communication for automotive dealerships and workshops across phone, WhatsApp, and email. Kurt answers calls around the clock, understands customer requests, and books appointments directly into integrated workshop planning systems. The platform consolidates all inquiries into a single interface and integrates with common DMS and CRM systems used in the automotive industry.
- AI Agents
- Artificial Intelligence
- Software Only
- Marketing Technology
Funding
Founders
Founder details are not available yet.
Product
Problem
Automotive dealerships and workshops receive high volumes of customer calls and messages, often during peak hours, with many inquiries repeating the same questions. Staff frequently cannot answer every call—especially when they are busy in the workshop or working on vehicles—leading to missed business opportunities as customers contact competing workshops instead.
Solution
RUND provides a digital employee called Kurt that handles customer communication across phone, WhatsApp, and email for automotive businesses. Kurt answers calls around the clock, understands customer concerns, checks available capacity, and books appointments directly into integrated workshop planning systems. The platform consolidates all customer inquiries into a single interface layered with automation, campaign tools, lead management, and an AI platform that connects business knowledge with customer interactions. Kurt can also read vehicle registration documents from photos and summarize voice messages. RUND integrates with common DMS and CRM systems used in the automotive industry, and customer stories show that the system captures roughly 70% of missed calls with complete inquiry details in about one minute.
Target Audience
The primary customers are automotive dealerships, workshops, tire service providers, motorcycle dealers, commercial vehicle operators, and multi-location automotive groups, primarily in German-speaking markets.
Features
- AI-powered voice assistant that answers calls, understands customer requests, and schedules appointments directly into integrated workshop planners
- WhatsApp integration enabling automated appointment booking, photo-based vehicle document reading, and voice message summarization
- Unified email inbox that collects all customer inquiries in one place and prepares responses for the service team
- Automation engine that converts recurring tasks into clear, step-by-step workflows across the customer service process
- Campaign tools for service reminders (e.g., TÜV, inspection, tire change) to keep in touch with customers at the right times
- Lead management for capturing customer interest and preparing next steps in the sales process
- AI platform that connects customer communication context with business knowledge, allowing staff to query what was discussed with each customer across channels
- Integration with automotive-specific systems including ZF proManager, tmERIK, and common DMS/CRM platforms