Rossy AI provides a cloud‑based AI voice agent that answers inbound calls with a human‑like voice, using speech‑to‑text, NLU and large language models to resolve FAQs, capture leads and book appointments directly into calendars with time‑zone awareness. The platform escalates complex queries to live agents while preserving context, delivers post‑call transcripts and summaries via SMS or email, and offers real‑time dashboards and API integrations for SMBs and mid‑market firms.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often miss inbound calls or experience long hold times because they rely on limited staff, static IVR menus, and manual call handling. This leads to lost leads, appointment gaps, and poor customer satisfaction, especially outside regular business hours.
Solution
Rossy AI delivers a cloud‑based AI voice agent that answers calls instantly with a natural, human‑like voice. The platform uses speech‑to‑text, natural language understanding, and large language models to interpret caller intent and provide accurate answers drawn from a company’s policies and FAQs. It can schedule appointments directly into calendars with time‑zone awareness, capture lead information, and route complex queries to a live agent while preserving context. After each interaction, Rossy sends a detailed transcript and summary via SMS or email, and all activity is viewable in a real‑time dashboard. The service operates 24/7, scales to multiple simultaneous calls, and integrates with existing phone numbers and business systems through APIs.
Target Audience
The solution targets SMBs and mid‑market firms in eCommerce, digital agencies, home‑service providers, automotive dealers, food & beverage operators, and professional services that need round‑the‑clock call handling, lead capture, and appointment automation.
Features
- Human‑like text‑to‑speech engine combined with deep learning speech‑to‑text for high‑accuracy voice recognition.
- NLU engine that extracts intent, entities, and sentiment to answer FAQs and perform tasks without manual scripting.
- Calendar integration with automatic time‑zone conversion for appointment booking and confirmation emails.
- Real‑time call escalation that transfers callers to designated human agents, forwarding captured details and context.
- Automated post‑call notifications delivering full transcripts, audio recordings, and key data via SMS or email.
- Scalable cloud infrastructure supporting up to 10 concurrent calls per organization with consistent latency.
- Open API and pre‑built connectors (e.g., Twilio, CRM, ERP) for seamless data synchronization and workflow automation.
- Role‑based access control and end‑to‑end encryption to meet industry security standards.