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CEO
RP
Rooster Planner
Rooster Planner offers an AI-powered workforce management platform for customer service operations. It optimizes staffing and scheduling by forecasting contact volume and generating automated rosters, improving SLA achievement and reducing operational costs.
Updated 7 months ago
Funding
Funding rounds are not available yet.
Founders
Product
Problem
Customer service teams often struggle with inefficient workforce management, leading to suboptimal staffing levels and agent performance. This results in difficulties meeting service level agreements (SLAs) and increased operational costs.
Solution
Rooster Planner provides a cloud-based workforce management platform designed to optimize customer service operations. The system leverages AI-driven forecasting to predict contact volume and staffing needs, enabling automated generation of optimized schedules. By integrating with existing telephony and performance data, Rooster Planner offers real-time intraday management capabilities to adapt to changing conditions. This approach aims to improve agent adherence, reduce staffing costs, and ensure consistent SLA achievement.
Target Audience
The platform targets customer service and contact center managers responsible for workforce planning, scheduling, and performance optimization.
Features
- AI-powered forecasting engine for accurate contact volume and staffing requirement predictions.
- Automated scheduling functionality that generates optimized rosters based on predicted demand and agent availability.
- Intraday management tools for real-time monitoring of traffic and agent performance, with advisory capabilities for adjustments.
- Integration capabilities with telephony systems and HR platforms for data synchronization.
- Agent adherence tracking and performance dashboards for enhanced visibility.
- Forecasting accuracy improvements of over 60% and time savings of 56% through automated intraday management.
- Reduction in personnel costs by 4% and improvement in agent performance by 9%.
- User-friendly interface designed for simplicity and ease of use in creating and managing schedules.