Room Mitra provides an AI‑powered voice agent that answers phone calls, processes booking inquiries, and routes guests to the right department without hold times. The same technology powers in‑room service requests, letting guests request housekeeping, room service, concierge, or maintenance via tablet or voice commands. By consolidating front‑desk and in‑room interactions into a single intelligent agent, hotels reduce missed calls and streamline operations.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels often rely on manual phone operators and fragmented in‑room request systems, leading to long hold times, missed calls, and inefficient coordination of guest services.
Solution
Room Mitra offers an AI‑driven voice agent that answers inbound calls instantly, provides real‑time availability and pricing information, and routes callers to staff when necessary. The same conversational interface is available on in‑room tablets or via voice, allowing guests to request housekeeping, room service, concierge assistance, maintenance, or wake‑up calls without human mediation. All interactions are processed by natural‑language understanding and integrated with the property’s reservation and service management systems, delivering consistent, 24/7 support. By automating routine inquiries and service orders, the platform reduces staff workload, eliminates missed calls, and creates opportunities for upselling amenities such as spa or dining services.
Target Audience
Primary customers are mid‑size to large hotels and resort chains that manage high call volumes and in‑room service operations, as well as boutique properties seeking to extend front‑desk capabilities beyond staffed hours.
Features
- Real‑time phone answering with AI that handles availability, pricing, and booking inquiries
- Seamless handoff to live staff for complex or personalized requests
- In‑room service requests via tablet or voice for housekeeping, room service, concierge, maintenance, and wake‑up calls
- Integration with existing reservation and property management systems for up‑to‑date room data
- Automated upsell prompts for spa, dining, and room upgrades during guest interactions
- Analytics dashboard showing call volume, service request trends, and labor savings