The startup offers an open-source communication platform that facilitates team collaboration and omnichannel customer service through integrated messaging, video calls, and file sharing. This platform enables organizations to maintain compliance while customizing and managing their communication data across various external channels.
Funding
$36.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
ECFounders
Product
Problem
Organizations face challenges in maintaining secure and compliant communications across various channels, especially when dealing with sensitive data. Existing communication platforms often lack the necessary control over infrastructure and data, increasing the risk of data leakage and unauthorized access. This is particularly critical for government, defense, and critical infrastructure sectors.
Solution
Rocket.Chat provides a customizable and extensible open-source communications platform that enables team collaboration and omnichannel customer service while ensuring data sovereignty and compliance. The platform offers deployment flexibility, allowing organizations to host it in a secure cloud, on-premise, or air-gapped environment. With granular access control, end-to-end encryption, and support for sovereign AI deployments, Rocket.Chat empowers organizations to maintain complete control over their communication data, reducing reliance on third-party providers and mitigating security risks. It integrates with various tools and allows custom apps to be built, tailoring the platform to specific workflow needs.
Target Audience
The primary target audience includes organizations in highly regulated industries such as federal government, state and local government, defense, critical infrastructure, financial services, and healthcare, as well as technology companies requiring secure and compliant communication solutions.
Features
- Real-time chat, audio, and video conferencing for team collaboration
- Omnichannel communication with customers via live chat, SMS, WhatsApp, and other channels
- Federation with Matrix-protocol-compatible platforms and bridges with services like MS Teams for cross-organizational collaboration
- Granular access control with customizable roles and permissions
- End-to-end encryption to protect sensitive information
- Sovereign AI deployment options to keep proprietary data within the network
- ISO 27001 and SOC 2 compliance, supporting GDPR, CCPA, LGPD, and HIPAA regulations
- Apps-Engine for building custom apps and integrations
- Marketplace with pre-built apps for extending functionality