Robylon is an AI-powered customer support platform that automates over 80% of customer queries across multiple channels, including email, chat, and voice, while supporting over 40 languages. By improving resolution times by 93% and reducing support costs by 30%, Robylon enhances operational efficiency for businesses without requiring upfront software fees, charging only for resolved queries.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses struggle with high customer support costs and slow resolution times due to the limitations of traditional customer support software and the need for extensive human agent involvement. Existing solutions often lack the ability to understand customer intent accurately and automate complex actions across multiple communication channels.
Solution
Robylon provides an AI-powered customer experience (CX) platform that automates the resolution of customer queries across various channels, including email, chat, voice, and social media. By leveraging natural language processing (NLP) and machine learning (ML), Robylon identifies customer intent, generates customized responses, and executes actions to resolve issues in real time. The platform integrates with existing customer support systems, such as Zendesk and Intercom, and supports over 40 languages, enabling businesses to provide efficient and personalized support experiences at scale. Robylon's AI copilot can perform simple and complex actions, such as booking appointments or arranging return pickups, while ensuring accuracy through a "human in the loop" model for responses with low confidence scores.
Target Audience
Robylon targets e-commerce, logistics, and BFSI (Banking, Financial Services, and Insurance) companies seeking to automate customer support, improve resolution times, and reduce support costs.
Features
- AI-powered intent identification and issue labeling for automated ticket resolution
- Human-like AI conversations with multilingual support for over 40 languages
- AI voice agents capable of handling 6x more calls than traditional IVR systems
- Integration with Zendesk, Freshdesk, Zoho, Shopify, Big Commerce, Amazon, WooCommerce, Intercom, Slack, and WhatsApp
- Customizable policies for different user segments
- End-to-end ticket resolution capabilities
- Call recordings, transcripts, and analytics for voice interactions
- "Human in the loop" model to ensure response accuracy