Robin Assist provides a technology-driven emergency travel assistance platform that enables travel insurance companies to manage claims and support services through a seamless integration on their websites. The platform offers 24/7 claims handling and assistance, ensuring travelers receive immediate support for issues such as medical emergencies, flight rebooking, and security concerns across 185 countries.
Funding
Funding not disclosed
Founders
Product
Problem
Travel insurance companies face challenges in efficiently managing claims and providing timely support to travelers during emergencies, especially with the increasing complexity of global travel and the need for 24/7 assistance. Traditional claims processes can be slow, cumbersome, and lack seamless integration with the insurer's website, leading to customer dissatisfaction and increased operational costs.
Solution
Robin Assist offers a technology platform designed to streamline emergency travel assistance and claims management for travel insurance companies. The platform integrates directly into the insurer's website, providing a seamless experience for customers needing immediate support. Robin Assist's solution includes 24/7 multi-lingual support, medical and security assistance, claims handling, and concierge services, ensuring travelers receive comprehensive help regardless of their location or the nature of their emergency. By leveraging technology and a global network of providers, Robin Assist enables travel insurers to enhance customer satisfaction, reduce operational overhead, and mitigate travel risks effectively. The platform also incorporates AI-powered fraud detection to identify and prevent fraudulent claims in real-time.
Target Audience
Robin Assist is designed for travel insurance companies seeking a comprehensive claims handling and assistance service platform to enhance their customer service capabilities and streamline operations.
Features
- 24/7 multi-lingual customer support accessible worldwide
- Immediate claims settlement in over 140 currencies
- Medical assistance, including emergency medical evacuation, repatriation, and locating medical facilities
- Security assistance for general travel security and high-risk situations
- Travel assistance for flight rebooking, hotel rebooking, and rental vehicle booking
- Concierge services for personalized travel enhancements
- AI-powered fraud detection and claims intelligence
- Digital payment capabilities for fast and reliable reimbursements
- Travel risk intelligence, providing access to global travel risk data and security alerts via API or partner dashboard
- Integration-ready tech platform (Marvin) enabling partners to build custom insurance products