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Rizal provides an AI platform designed to enhance the entire contact centre agent lifecycle, from recruitment and training to live assistance and quality assurance. The platform automates CV ranking, simulates agent interactions for readiness assessment, and offers real-time knowledge retrieval to shorten handle times. By integrating operational data, Rizal enables better workforce management and drives continuous performance improvement through automated quality scoring.
Updated 2 months ago
Funding
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Founders
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Product
Features
- Rizal provides an enterprise AI platform specifically designed for Business Process Outsourcing (BPO) and contact center operations. The platform focuses on enhancing agent performance through automated quality assurance (Auto QA) tools. This technology enables contact centers to achieve higher operational efficiency and service quality by leveraging artificial intelligence.