Rivia Health provides a fully automated payment engagement platform that integrates with electronic medical records (EMR) systems to streamline patient billing communications and payment processing. By delivering real-time digital notifications and flexible payment options, Rivia Health reduces the time to payment by an average of 12 days and decreases the number of bills aging beyond 90 days by 38-69%.
Funding
$13.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare providers face challenges in efficiently collecting patient payments due to outdated billing processes and lack of patient engagement. Traditional methods often involve manual tasks, leading to delayed payments, increased administrative costs, and a higher risk of bad debt. Patients also experience friction due to complex payment processes and limited communication regarding their financial responsibility.
Solution
Rivia Health offers an automated patient payment engagement platform that integrates with existing electronic medical record (EMR) systems to streamline billing communications and payment processing. The platform delivers real-time digital notifications to patients, informing them of available bills and providing flexible payment options. By automating these processes, Rivia Health reduces the time to payment, decreases the number of bills aging beyond 90 days, and minimizes manual administrative tasks. The system also offers customizable messaging and workflows to adapt to different specialties and patient demographics, ensuring a seamless and personalized payment experience.
Target Audience
Rivia Health primarily serves healthcare providers, including hospitals, clinics, and physician practices, seeking to improve patient payment collection efficiency and reduce administrative burden.
Features
- Bi-directional EMR integration for automated billing communication initiation and payment posting
- Real-time digital notifications via text and email, tailored to individual patient preferences
- Flexible payment options, including payment plans, ApplePay, and GooglePay
- Customizable messaging and payment plan parameters based on claim and visit types
- Automated dunning workflows optimized based on user-behavior data
- RiviaConnect platform providing real-time visibility into revenue and patient interactions
- White-labeled messaging and payment journey with the organization's branding
- Unlimited pre-service and post-service messaging until the balance is paid