Rivero provides SaaS solutions that automate and add intelligence to payment operations for banks. Its Amiko platform uses a 24/7 virtual agent to capture dispute data, deflect invalid claims, and automate the full dispute lifecycle with built‑in integration to Visa, Mastercard, Ethoca and Verifi, while Kajo offers an AI‑powered knowledge hub that centralizes payment‑network compliance guidance, assesses bulletin impacts, and assigns tasks with audit trails.
Funding
$7.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
4OFounders
Product
Problem
Payment banks face labor-intensive dispute handling and fragmented compliance processes across multiple card schemes, leading to slow resolutions, high operational costs, and risk of non‑compliance penalties.
Solution
Rivero offers two SaaS products that bring intelligence and automation to payment operations. Amiko provides a 24/7 virtual agent that captures dispute data, deflects invalid claims, and automates filing steps while staying aligned with Visa, Mastercard, Ethoca and Verifi rules, thereby accelerating case resolution and improving recovery rates. Kajo serves as a centralized, AI‑powered knowledge hub for payment‑network compliance, automatically assessing the impact of new bulletins, assigning tasks, and delivering role‑specific guidance to ensure timely, auditable compliance actions. Both solutions are pre‑certified for PCI DSS and ISO 27001, require no in‑house integration, and deliver real‑time insights through secure cloud services.
Target Audience
Primary customers are retail, issuing and acquiring banks that need to streamline dispute management and maintain scheme compliance across multiple payment networks.
Features
- 24/7 conversational virtual agent that conducts compliant, natural‑language interactions with cardholders to resolve or deflect disputes
- End‑to‑end dispute lifecycle automation covering fraud reporting, pre‑dispute, filing, arbitration, and document handling
- Built‑in integration with Visa VROL, Mastercard Mastercom, Ethoca, Verifi and other network fraud‑reporting systems
- AI‑driven guidance and auto‑prefill for agents, reducing errors and maximizing recovery
- Centralized payment‑network knowledge repository that aggregates schemes’ manuals, bulletins and mandates
- Automated compliance impact assessment, task prioritisation, ownership assignment and full audit trail
- Role‑specific AI assistant that provides instant, contextual answers to compliance queries
- Cloud‑native SaaS delivery with PCI DSS and ISO 27001 compliance, no sensitive customer data shared with Rivero