Ringly.io provides an AI phone agent platform that automates inbound and outbound call handling for businesses, enabling efficient customer support and lead qualification. By integrating with over 7,000 tools, the platform allows businesses to streamline communication processes, reduce operational costs, and enhance customer satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses, particularly e-commerce companies, struggle with the high costs and staffing demands of providing 24/7 customer support via phone. Traditional phone support often suffers from long wait times, limited language support, and inconsistent service quality.
Solution
Ringly.io offers an AI-powered phone agent platform that automates both inbound and outbound call handling, resolving up to 70% of customer inquiries without human intervention. The platform leverages real-time speech-to-text conversion, a large language model for generating responses, and natural text-to-speech for communication. By integrating with over 7,000 tools and supporting 30 languages, Ringly.io enables businesses to provide instant, multilingual support, reduce operational costs, and improve customer satisfaction. The AI agents can check order statuses, answer product questions, recommend products, recover abandoned carts, book appointments, and transfer complex issues to human agents when necessary. Ringly.io's no-code platform allows businesses to quickly deploy and customize AI phone agents, providing a scalable and cost-effective alternative to traditional phone support.
Target Audience
Ringly.io primarily targets e-commerce businesses looking to automate customer support, reduce operational costs, and improve customer satisfaction, as well as sales, support, and operations teams seeking to implement AI-powered communication solutions without requiring extensive technical expertise.
Features
- AI-powered inbound and outbound call automation
- Integration with 7,000+ e-commerce, CRM, marketing, and support tools via Zapier and Make.com
- Real-time speech-to-text and natural language processing for understanding and responding to customer inquiries
- Support for 30 languages, enabling multilingual customer support
- Customizable AI agent personalities, voices, and response templates
- Ability to check order status, provide product information, recover abandoned carts, and book appointments
- Smart call transfer to human agents for complex issues
- AI-powered call analysis and reporting, including customer satisfaction, cost per call, and average talk time
- Voicemail detection and personalized AI voicemail capabilities
- No-code platform for easy setup and customization