RingIQ provides an AI assistant, Iris, that handles phone calls for businesses, answering questions, booking appointments, and managing urgent inquiries in multiple languages 24/7. The platform integrates with existing EHR systems and offers call analysis to provide insights into customer interactions and operator performance.
Funding
Funding not disclosed
Founders
Product
Problem
Optometry practices often struggle with high call volumes, leading to missed calls, long hold times, and overwhelmed staff. Managing appointment scheduling, insurance verification, and patient inquiries can be time-consuming and resource-intensive, impacting both staff productivity and patient satisfaction.
Solution
RingIQ offers an AI-powered virtual receptionist, Iris, designed to automate and streamline patient communication for optometry practices. Iris answers incoming calls, books appointments, verifies insurance, handles urgent inquiries, and provides essential information, all while integrating seamlessly with existing EHR/PMS systems. The AI Call Assistant learns from each practice's unique scheduling preferences and protocols to provide accurate, personalized service 24/7 in multiple languages. A comprehensive AI Dashboard provides call transcriptions, analytics, and performance tracking to optimize call management and improve patient experience.
Target Audience
RingIQ primarily targets optometrists, ophthalmologists, and eye care practices seeking to improve patient communication, streamline operations, and reduce administrative burden.
Features
- 24/7 AI-powered call answering and management
- Appointment scheduling, rescheduling, and cancellation
- Insurance verification based on practice's EHR/PMS
- Emergency call identification and handling
- Bilingual support (English and Spanish)
- Integration with Crystal Practice Management System and other EHR/PMS platforms
- Real-time AI Dashboard with call transcriptions, analytics, and performance tracking
- Customizable instructions for handling special situations and patient needs
- Ability to handle up to 25 simultaneous calls