RightSite Health offers a real‑time clinical off‑ramp that connects on‑call ER physicians to low‑acuity 911 calls, allowing physicians to assess patients and redirect them to appropriate non‑emergency care.
Funding
$20M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
EMS agencies are increasingly burdened by low‑acuity 911 calls that occupy ambulances and personnel, leading to longer response times for true emergencies, crew burnout, and higher turnover.
Solution
RightSite Health provides a real‑time clinical off‑ramp that connects an on‑call ER physician to incoming low‑acuity 911 calls. The physician assesses the caller, determines eligibility, and, with a navigator’s follow‑up, directs the patient to appropriate non‑emergency care. This workflow keeps ambulances available for life‑threatening incidents while ensuring patient safety through clinical oversight. The system tracks acceptance, transport avoidance, and barrier‑to‑care resolution to demonstrate impact. By integrating with existing dispatch platforms, RightSite enables EMS leaders to reduce repeat transports and improve unit availability without adding new hardware.
Target Audience
Primary customers are municipal and private EMS agencies and emergency medical service operators seeking to optimize resource utilization and improve response metrics.
Features
- Real‑time physician participation in 911 calls via secure audio/video link
- Navigator‑driven follow‑up to schedule appropriate outpatient or telehealth services
- Automated eligibility screening criteria for low‑acuity cases
- Integration hooks for existing EMS dispatch and CAD systems
- Analytics dashboard showing acceptance rates, transport avoidance, and care‑barrier resolution
- Compliance with patient safety protocols and documentation standards