Ride Health offers an end‑to‑end non‑emergency medical transportation (NEMT) platform that combines purpose‑built software with a 24/7 operations team to schedule, dispatch, and monitor rides for patients with complex mobility and communication needs. The system creates persistent passenger profiles, integrates directly with EHRs, and orchestrates hybrid fleets—including in‑house vehicles, contracted NEMT providers, rideshare, and autonomous options—to reduce missed appointments, accelerate discharges, and lower transportation‑related costs for health systems and payors.
Funding
$10.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Patients and members with complex health needs often miss appointments, experience delayed discharges, or face treatment interruptions because transportation services cannot accommodate their mobility, communication, and regulatory requirements. Health systems, insurers, and care programs bear high costs from no‑shows, readmissions, and penalties tied to these gaps.
Solution
Ride Health provides an end‑to‑end non‑emergency medical transportation (NEMT) platform that combines a purpose‑built software suite with a 24/7/365 operations team. The platform creates persistent passenger profiles that capture mobility constraints, communication preferences, and benefit details, then uses smart offer logic to match rides to in‑house fleets or third‑party providers—including traditional NEMT, rideshare, and autonomous options. Real‑time monitoring, multilingual alerts, and door‑through‑door driver assistance ensure rides are executed reliably, while bi‑directional EHR integrations keep appointment schedules and ride status synchronized with clinical workflows. Comprehensive reporting, fraud‑waste‑abuse controls, and configurable benefit rules enable health systems, Medicare Advantage plans, Medicaid MCOs, and specialty programs to reduce missed visits, accelerate discharges, and demonstrate measurable ROI.
Target Audience
Primary customers are health systems, Medicare Advantage plans, Medicaid Managed Care Organizations, and specialty care programs (e.g., senior primary care, SUD recovery, MLTC/MLTSS) that need reliable, compliant transportation for high‑need populations.
Features
- Persistent passenger profiles enriched via API or roster import, capturing mobility, behavioral, and communication needs
- Hybrid fleet orchestration that load‑balances across in‑house vehicles, contracted NEMT providers, rideshare (Uber/Lyft), and emerging autonomous services
- 24/7/365 Ride Success center with multilingual agents handling alerts, changes, and grievances in real time
- Full EHR/EMR integration (Epic, Cerner, athenahealth, etc.) for appointment‑triggered ride scheduling and status updates in the patient chart
- Multi‑stop, door‑through‑door service with trained drivers for wheelchair, stretcher, and oxygen‑dependent patients
- Configurable benefit management for dual‑eligibility, caps, authorizations, and state‑specific Medicaid rules
- Automated fraud, waste, and abuse detection with GPS verification and utilization pattern alerts
- Custom dashboards, CSV exports, and encounter‑level feeds for operational leadership, quality reporting, and STAR/HEDIS metric tracking