Rahmat is a software platform that utilizes QR code technology to facilitate instant tip payments and customer feedback collection in the hospitality industry. By streamlining the payment process and enabling real-time reviews, the platform enhances service quality and increases average tip amounts by up to 21%.
Funding
Funding not disclosed
Founders
Product
Problem
In the hospitality industry, traditional tipping methods can be cumbersome and inefficient, often requiring customers to carry cash or wait for manual processing. Gathering customer feedback is also a separate, often delayed process, making it difficult for businesses to address concerns in real-time and improve service quality promptly.
Solution
Rahmat offers a software platform that streamlines tip payments and customer feedback collection through QR code technology. By scanning a QR code, customers can instantly leave tips and provide feedback without needing cash or waiting for staff assistance. The platform supports various payment applications and international cards, ensuring broad accessibility for customers. This system allows businesses to receive immediate feedback on service quality, enabling them to address issues promptly and enhance customer satisfaction. Furthermore, the ease of tipping encourages customers to leave larger tips, potentially increasing staff earnings.
Target Audience
The primary target audience includes businesses in the hospitality sector, such as restaurants, cafes, bars, salons, and delivery services, seeking to improve payment processes and customer engagement.
Features
- QR code-based system for instant tip payments and feedback submission
- Support for popular payment applications (Payme, Click, Uzum, Oson, Alif, Anorbank)
- Compatibility with international Visa and MasterCard payments
- Real-time feedback collection with options for text or voice messages
- Customizable QR code formats for different business needs (table tents, stickers, receipts)
- Integration with existing POS (Point of Sale) systems like Poster
- Instant tip disbursement to employee accounts